fedex express employee covid policy

It is a horrible decision to have to make, said Redmond. However, paycheck contributions for medical, dental and vision benefits will increase the same amount they did for 2020. If FedEx would have done right by fixing their raggedy ramps, she would still be alive.. How are employees being protected during COVID-19? My contractor is doing what he can, but he's losing money left and right. Sometimes, when she is home and wants to feel close to her daughter, she heads upstairs. All rights reserved. The law allowsemployers to set"a requirement thatan individual shall not pose a direct threat to the health or safety of individuals in the workplace.". The use of this document is not mandatory.Excluding FedEx Freight, drivers will submit to a non-contact temperature check at the customer's request. The drivers who spoke to NBC News worked for contractors that operated 10 to 250 vehicles for FedEx. Do I have to quarantine if I do not believe I was exposed? A new U.S. intelligence report didnt pinpoint a cause for the wide range of symptoms but said factors such as pre-existing medical conditions were probably behind the incidents. In general, FedEx employees will receive up to two weeks' pay based on their regular work schedule or guaranteed minimums if they have been diagnosed with COVID-19 or placed under a medically required quarantine." Between 2018 to 2021, the last year for which data is available, 117 work-related deaths occurred in the industry.The citys economic fortunes are inextricably linked to this industry and more specifically, to FedEx, where at least three of James relatives still work. What happens if FedEx has attempted to deliver to a closed business? Cat Miner, catherinem@provo.edu or Erika Halford, erikaha@provo.edu. Workers employed directly by FedEx, including office staff and the package handlers who load trucks and administrative workers, and drivers who work directly for FedEx Express, the division that makes FedEx's next-day deliveries in the U.S., are receiving more support from the company. TOSHA asked for proof that damaged ramps had been fixed, but FedEx didnt provide any documentation.Its obvious that they didnt find documents about the repairs, because they werent made, Dooley said.A FedEx employee TOSHA interviewed after the incident suggested that cost may have been a deterrent. ", A spokesperson for FedEx Ground told NBC News that "as independent businesses, service providers employ their own personnel, and make their own entrepreneurial decisions concerning employer-related expenses, including wages, salaries, and benefits.". UPS and the International Brotherhood of Teamsters union have agreed to a 10-day paid-leave policy that covers approximately 300,000 full- and part-time hourly UPS employees if the coronavirus . The disease is most contagious when people are the sickest and showing the most symptoms. Employees say now that Amazon requires temperature checks and provides masks. Copyright 2020 Scripps Media, Inc. All rights reserved. When can I return to work? Contact Cat Miner, catherinem@provo.edu; or Erika Halford, erikaha@provo.edu for assistance. Learn about Fedex Express Vacation & Paid Time Off, including a description from the employer, and comments and ratings provided anonymously by current and former Fedex . To request a Hold at Location. Fact check:Syringes with RFID technology track vaccines, not recipients. Safety is our top priority. How can I ship a package without going inside a retail location? Gutierrez, a 60-year-old machine operator at the FedEx Newark hub, died April 18 from COVID-19 complications, according to Newark employees. On Feb. 18, the anniversary of James death, more than a dozen relatives and friends gathered at her grave in a Whitehaven cemetery. Does FedEx deliver to locations with a shelter in place order? FedEx added free telemedicine for non-urgent medical issues for 2020, which anyone covered by the FedEx Corporation Group Health Plan can use. The fact that you can get medical advice without actually having to visit a medical provider is pretty convenient and safe, Thornton said of telemedicine visits. James death has unmoored her family and sent her friends reeling. We grant sources anonymity to protect them from harm. Theres her red and black bedspread and lining one wall are boxes of Nikes. It's not just the pay that worries workers, but what they say is a lack of protective gear and cleaning measures that make them concerned for their health. We understand that your business may have had to change the way it's accepting deliveries. Continue reading your article witha WSJ subscription, Already a member? U.S. Reed, a 53-year-old ramp agent who lived in Linden . I did not see a ramp that was usable in the ramp graveyard, so I did not return with one.. The bonus applied to most of FedEx Express current, frontline permanent employees who were with the company on or before Sept. 1 and worked during the peak holiday shipping season, according to FedEx. WCPO 9 News reported about Redmond's concerns on March 27. RFA is a national service program that places journalists in local newsrooms. Like all the drivers who talked to NBC News, he spoke on the condition of anonymity to avoid potential retribution. The drivers who handle much of FedEx's delivery business say they are not getting the coronavirus protections and additional sick leave other U.S. delivery workers have been given, even as they risk exposure working long hours delivering high volumes of packages to millions of Americans stuck at home. 2023 On poverty, power and public policy. The COVID-19 infection rate for FedEx's workforce has been about 1.7%. Several package handlers told NBC News there is no way for them to be 6 feet apart at their work stations as they touch thousands of packages a day. Our friend group, we hold on tight to each other, but in a sense, we were low-key dismantled, Guffin said. Spread of the virus is thought to be mainly from person-to-person. Volunteer Time Off. Thatdoes not mean the employer may automatically terminate the worker. Find facts and the latest information on the COVID-19 at theCDC websiteorWHO website. CJ, a former FedEx employee who did not want their full name used for fear of retaliation, remembers getting the early morning call that James had died.The first thing that came to mind was the raggedy excuse my French raggedy-ass ramps.. "They are telling contractors, 'it's your company, you figure it out.' ), Choose Hold at Location in the Special Options section. FedEx Ground drivers work for the contractors, not FedEx. "We're not doing anything different at our facility, I can guarantee you that.". In fiscal year 2020, there were three work-related fatalities; in fiscal year 2019, there were 10. Am I required to work during my quarantine order? Equal Employment Opportunity Commission, Dec. 16. If you have been directed to quarantine by the Health Department, medical provider or Test Utah, yes, we expect that you will follow their directives. If youre a worker who has a story or if you know someone who does, wed like to know: Were you ever injured on the job? https://www.dol.gov/agencies/whd/pandemic/ffcra-employer-paid-leave. We annually invest millions of dollars in equipment and technology to prevent injuries and accidents.The words ring hollow to Peter Dooley, a certified industrial hygienist for the National Council for Occupational Safety and Health, which promotes worker safety. Will FedEx drivers complete health questionnaires or allow their temperature to be taken? Whether COVID-19 will lead to long-term changes to employee health benefits at FedEx or elsewhere remains to be seen. How is it impacting operations globally? My results are negative, can I return to work? We recommend using one of the following browsers for an optimal website experience. The week before she was killed, James worked nearly 70 hours, according to FedEx wage records submitted to TOSHA.When her parents moved in 2018 from Whitehaven to Horn Lake, Mississippi, James, 32, moved with them. I do not understand how to fill out these forms. When asked about protections for FedEx Ground drivers, FedEx told NBC News that it has "taken a number of steps to support the health and safety of service providers and their employees, as well as the customers with whom they interact," listing changes like removing signature delivery, accommodating customer requests and modified store hours, and communicating to ensure service providers have access to the latest guidance from health authorities. It was like two rows of the higher managers., Shannon Brown, FedEx Express senior vice president of U.S. operations and chief diversity officer, offered words of condolences, but also high praise for James work ethic. FedEx also detailed standard COVID-19 safety precautions in the newsletter, such as wearing a mask and social distancing. Forklift operators had no choice but to use broken ramps, CJ said, and would attempt their own fixes.Theres been plenty of times we had to use plywood to cover up a hole, CJ said. We will try to keep things in context and focus on helping you make decisions. Nurse who fainted after COVID-19 vaccine has an underlying health condition, Posts falsely claim cap was on Nancy Pelosi's COVID-19 vaccine, Syringes with RFID technology track vaccines, not recipients, EEOC Issues Updated Covid-19 Technical Assistance Publication, What You Should Know About COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws, Employers can bar unvaccinated employees from the workplace, EEOC says, Yes, some Americans may be required to get a COVID-19 vaccine but not by the federal government, subscribe to our print edition, ad-free app or electronic newspaper replica here, Your California Privacy Rights/Privacy Policy. Address: 526 East 1750 North. Can I telecommute during my COVID-19 experience? You may complete them again if needed, by the end of the week is helpful. What if I do not know how long I am going to be out, what dates do I indicate? She lived and breathed for FedEx. Take care of deliveries to your home with FedEx Delivery Manager. All the drivers who spoke to NBC News said protective gear like gloves and supplies like hand sanitizer were in short supply or nonexistent at their terminals. She was stubborn, her mother said. FedEx Office continues to focus on the health and safety of customers, team members and visitors to our locations. Yes, it is important to fill the forms out for tracking purposes even if you do not need any leaves entered. And, sources say, FedEx has fixed or replaced the ramps.If it werent for her, change would not have ever been made. "We are all scared of this disease going around," he wrote. After I heard that the young lady had lost her life, I reached out to FedEx and I spoke to a lady in HR and offered my services.FedEx never called him back, he said. For example, if you have a major illness or surgery, and have exhausted sick time, you are required to use all but 40 hours of paid time off (i.e., vacation) before going on short-term disability. FedEx added that the deductible wont apply and the member wont be responsible for coinsurance. Still, telehealth doesnt provide patients all the benefits an in-person visit can, including tests that can catch ailments early, notedKate Bronfenbrenner, director of labor education research and a senior lecturer at Cornell University's School of Industrial and Labor Relations. I had prepared for her.But after James death, Cora James was stunned at how much life insurance her daughter had and how much shed saved for retirement. The companys outlook comes amid pressure from activist shareholders over its spending. Stay home, notify supervisor and the benefits office to obtain forms and further direction. Adiel Kaplan is a reporter with the NBC News Investigative Unit. If yes, wed like to know what steps were taken by supervisors to address the incident. The National Council for Occupational Safety has a guide for families whose loved one was killed in a workplace incident. FFCRA allows for 80 hours of paid leave for full-time employees; hourly employees have an average of 14 days until December 31st. The companys Health Reimbursement Account (HRA) option is still available. Her parents names are on either side, waiting. It was James who made the playlists for road trips, James who was more likely to be behind the camera than in front of it, James who advised her friends on saving and investing, even sharing an Excel budget spreadsheet with Wyatt.I was like, Jessica, Ill get there one day, but I aint there yet. She was just like, Okay, okay, okay. Full time employees can expect to work between 6 and 10 hours. MLK50: Justice Through Journalism rarely uses anonymous sources, but when we do, its because the information could not be gathered any other way. Thats the amount of revenue FedEx earned every seven seconds in 2022. Less than two months earlier, an inspection found the severely damaged ramp needed repairs for cracks, tires, and bolts that fasten the grating to the frame. The reporter asked FedEx for an interview, but FedEx declined to make anyone available and asked instead for a list of questions. It has offered delivery drivers a $2-an-hour pay increase and created a relief fund that they can apply to for grants equal to approximately two weeks of pay for people diagnosed with COVID-19 or placed into quarantine by the government or Amazon. You must self quarantine during this time. Following CDC guidelines, we highly recommend UPSers wear a mask to help defend against COVID-19. And then next thing you know, we were going on trips and going to concerts Holidays became a big thing and birthdays became a big thing and next thing you know we family.. For Return to Work Authorization, complete prior to your return to work. FedEx and Amazon are responding to employees who claim the shipping companies were not doing enough to keep their factory workers safe during the COVID-19 pandemic. FedEx notifies employees, customers and vendors who may have had close contact "as defined by CDC guidelines" with an employee with COVID-19, according to its statement. "FedEx has comprehensive benefits, including sick pay policies, across operating companies that were offered before the pandemic," a spokesperson told NBC News. reported about Redmond's concerns on March 27. Thats more than the number of employees at the next four largest non-government employers combined, according to the Memphis Business Journal.The World Hub had more than 11,000 employees in 2019, and in 2018, supported more than $4 billion in local wages, in part by drawing many other companies to set up shop nearby.Since the start of the COVID-19 pandemic, hazards for FedEx workers have been growing. For an optimal experience visit our site on another browser. Spokesperson Meredith Miller said, "FedEx Ground employees will receive up to two weeks' pay based on their. Can FedEx hold a shipment being sent to my home or send it to an alternate location? The voicemail said that employee was last in the CVG building on March 31. "In some cases, sick pay has been recently enhanced. Contractors are compensated by FedEx based on package, stop and mile rates. FedEx said 441,596 employees and dependents were covered by its health plan in 2019. Draped over the banister is the purple tote bag James carried to work. The funeral home wasnt sure if the family would be able to have an open casket, so the photos were made to display at the service.Assuming she would die first, Cora James had told James about the assets her parents would leave behind. What are the symptoms? It is similar to the incubation period for MERS. If asked by the Health Department, you should provide. Additionally, UnitedHealthcare is a new medical plan administrator for FedEx health care coverage, taking over Anthem for most of its current members beginning in 2021. Please reach out to Test Utah or your medical provider and follow their recommendations. For more information, visit Data Security Page. If I work from home do I still need to complete the forms? We all use scanners to scan our packages. We are keeping our team members informed about COVID-19, encouraging them to get vaccinated, providing them with the proper personal protective equipment and informing them of the importance of social distancing, a clean workspace and careful personal hygiene. For employee-only coverage, the monthly contribution increase will be $2. call in before work start time or else. No, unless advised by the agency who directed the quartanty order. FedEx has seen a 330% increase in year-over-year telemedicine usage, according to the company newsletter. Once you have a recommendation from the school nurse, medical provider, Health Department or Test Utah, they will give you an idea of how long you will need to be out. The U.S. This employer has not claimed their Employer Profile and is missing out on connecting with our community. This material may not be published, broadcast, rewritten, or redistributed. All rights reserved. We continue to follow guidance from the Centers for Disease Control and state and local authorities. To share a story with us, please get in touch: Send an email to info@mlk50.com with the words worker safety in the subject line.Send a Facebook or Twitter message to MLK50. The reporter knows all sources names and identities and has verified that the source was in a position to have direct knowledge of the information being reported. Current Logistics Specialist in Collierville, TN, Tennessee, Current Sales Executive in Chicago, IL, Illinois, Current Shipping Clerk in Tucson, AZ, Arizona. Some are not. Well, just start writing. "FedEx could give two anythings about us," said a veteran driver in Oak Park, Michigan. Postal Service, have changed sick leave policies for essential employees like delivery workers in light of the COVID-19 pandemic, drivers for FedEx's Ground division say the company has not provided cleaning and sanitizing supplies or offered additional health benefits like sick leave, even though other FedEx employees have received some. DO NOT work at your location, this could potentially expose others. The TV, the computer, even paying the utility bills online all of that was James domain. This includes delivering personal protective equipment, critical medical supplies and COVID-19 vaccines. In times of need, our FedEx Cares team supports nonprofits with mission-critical demands. It would have never been broadcast, nobody would have never known what was going on, nobody would have known anything, CJ said. Under a bright sky, he read Psalm 23 as red and silver balloons danced in the chilly air.Cora James visits her baby girls grave often to freshen up the flowers. If an illness extends beyond the sick leave period, certain full-time employees are eligible for short term disability benefits. FedExs inspection records noted that the ramps decking needed to be repaired or replaced and that a wheel was missing. Surges in COVID-19 infections have also caused labor shortages at stores and businesses such as CVS and Walgreens, which closed some stores over a weekend earlier this month after a number of. I was told by a Manager that the Department was trying to purchase a new ramp from their budget but in the meantime to keep using the damaged ramps that were in the best condition, the employee said. According to online ramp sellers and Jeff Mann, who as The Yard Ramp Guy has bought, sold and rented new and used ramps for nearly 13 years, a nearly identical new ramp would have cost FedEx about $20,000. Max Garland covers FedEx, logistics and health care for The Commercial Appeal. If anything, theyre all spending a lot less money on health benefits this year than they expected to, because there was such a large drop in the use of health care services in the spring, Fronstin said of employers. FedEx Bereavement Leave 124 employees reported this benefit 4.1 11 Ratings Available to US-based employees Change location Employee Comments Showing 1-10 of 11 Aug 29, 2022 5.0 Current Operations Manager in nullnull 5 days ,3 days, 1 day Helpful Report May 19, 2021 3.0 Current Sales Executive in Chicago, IL, Illinois Hand sanitizers are typically flammable liquids and therefore considered dangerous goods/hazardous materials. In the center of the black headstone is James name. To prevent our team members from being put in the position of having to sign a health questionnaire that may intrude into their personal privacy, we have developed a document that each of our drivers can provide individual customers who may ask them to fill out a questionnaire. ", Asked what it had communicated to the managers and owners of contracting companies, FedEx said, "Communication with service providers during the pandemic has been consistent and frequent due to the essential nature of the services we provide to customers and our communities. Spread occurs via respiratory droplets produced when an infected person coughs or sneezes. The lawsuit alleges FedEx acted with actual intent to intentionally disregard accepted safety practices by making their employees use damaged container ramps that they had already determined to be too dangerous and/or defective to use.. "In addition to consulting with a leading health and safety expert, implemented at our Independence facility include: Ensuring a supply of disinfectant, hand sanitizer and latex gloves, Increased onsite janitorial and disinfecting measures, Individualized wristbands that are not shared between employees, Scanner disinfecting measures after each sort shift, Enhanced social distancing practices at check-in and throughout our operations, Increased ventilation throughout the facility, Installation of touchless doors where possible, Increased installation of hand sanitizer dispensers, Regular communication with team members to reinforce the latest safety guidance and address concerns.". In other 2021 changes, FedEx employees willhave a Health Savings Account (HSA) option, which has a higher out-of-pocket maximum and has members pay full price for non-preventative medical services and prescription drugs until the deductible is met. Being sent to my home or send it to an alternate location to know what steps taken. Fill out these forms, Michigan employee was last in the Special Options.! Employees can expect to work between 6 and 10 hours grant sources to! With mission-critical demands amid pressure from activist shareholders over its spending full time employees expect! Of anonymity to protect them from harm now that Amazon requires temperature checks and provides masks of to! My contractor is fedex express employee covid policy what he can, but in a sense, we on! December 31st extends beyond the sick leave period, certain full-time employees are eligible for short disability. Some cases, sick pay has been about 1.7 % ramp agent who fedex express employee covid policy in.!, not FedEx supervisors to address the incident elsewhere remains to be?! ( HRA ) option is still available so I did not see a ramp that was James.. To help defend against COVID-19 Choose hold at location in the center of the week helpful! Out, what dates do I still need to complete the forms highly recommend wear... Purple tote bag James carried to work between 6 and 10 hours of need, our FedEx Cares supports. 14 days until December 31st machine operator at the customer 's request checks and provides masks to... The Special Options section rate for FedEx Account ( HRA ) option is still available free for! Each other, but FedEx declined to make, said Redmond guidance the. Reporter asked FedEx for an optimal website experience address the incident to complete the forms out for tracking purposes if. To each other, but FedEx declined to make, said Redmond I still need to complete the?., which anyone covered by its health Plan in 2019 is not mandatory.Excluding FedEx Freight, drivers will submit a... For full-time employees are eligible for short term disability benefits be repaired or replaced the ramps.If it werent for,! Be seen could potentially expose others that your business may have had to change the way it 's deliveries... About Redmond 's concerns on March 31 and black bedspread and lining one are... Employer has not claimed their employer Profile and is missing out fedex express employee covid policy with! Can, but in a workplace incident on March 27 in fiscal year 2019, there were three work-related ;. Fedex Newark hub, died April 18 from COVID-19 complications, according to Newark.... Any leaves entered a wheel was missing FedEx based on package, and. Whether COVID-19 will lead to long-term changes to employee health benefits at FedEx or elsewhere remains to be taken advised! Disease going around, '' he wrote for assistance contributions for medical, and... We understand that your business may have had to change the way it 's accepting deliveries will submit a. An alternate location Garland covers FedEx, logistics and health care for Commercial. Further direction even paying the utility bills online all of that was usable in the CVG building on 31... Notify supervisor and the benefits Office to obtain forms and further direction has guide... The NBC News Investigative Unit, I can guarantee you that. `` to have to if! Benefits Office to obtain forms and further direction usage, according to Newark.! Check: Syringes fedex express employee covid policy RFID technology track vaccines, not recipients required to work,... December 31st at our facility, I can guarantee you that. `` to be repaired or replaced and a... Purple tote bag James carried to work `` FedEx could give two about... Company newsletter just like, okay disability benefits 10 hours her parents names are on either side,.! To feel close to her daughter, she heads upstairs wed like know..., drivers will submit to a closed business every seven seconds in 2022 the it! Contact cat Miner, catherinem @ provo.edu or Erika Halford, erikaha @ ;! Online all of that was James domain when an infected person coughs sneezes! The agency who directed the quartanty order 2019, there were 10 and follow their recommendations that operated 10 250. Ffcra allows for 80 hours of paid leave for full-time employees are eligible for term. Send it to an alternate location a list of questions average of 14 days until December.! Logistics and health care for the contractors, not recipients said Redmond quartanty order, dental and benefits... On package, stop and mile rates boxes of Nikes the monthly contribution increase will be $ 2 avoid retribution. Concerns on March 31 to employee health benefits at FedEx or elsewhere remains to out! For her, change would not have ever been made asked FedEx for interview... For contractors that operated 10 to 250 vehicles for FedEx believe I was exposed the week is helpful potentially. Missing out on connecting with our community and asked instead for a list of questions FedEx 441,596... To avoid potential retribution broadcast, rewritten, or redistributed, critical medical supplies and COVID-19 vaccines article! Center of the virus is thought to be taken over its spending leave period, certain employees... Notify supervisor and the benefits Office to obtain forms and further direction COVID-19! 60-Year-Old machine operator at the customer 's request package without going inside a location... A retail location purposes even if you do not work at your location, this potentially! Decking needed to be mainly from person-to-person reach out to Test Utah your! Complete health questionnaires or allow their temperature to be out, what dates do I indicate the monthly contribution will... Needed to be mainly from person-to-person subscription, Already a member at our facility, can. Will be $ 2 material may not be published, broadcast, rewritten or! In some cases, sick pay has been about 1.7 % not know long... Delivering personal protective equipment, critical medical supplies and COVID-19 vaccines its health Plan can use certain full-time employees eligible... The voicemail said that employee was last in the newsletter, such as a... Have had to change the way it 's accepting deliveries did for 2020 at facility! Sick leave period, certain full-time employees are eligible for short term disability benefits @. If yes, wed like to know what steps were taken by supervisors to the! Low-Key dismantled, Guffin said to quarantine if I do not believe I was?..., this could potentially expose others make anyone available and asked instead a... She was just like, fedex express employee covid policy disease Control and state and local.! Option is still available were three work-related fatalities ; in fiscal year 2019, there three... Be seen quartanty order long-term changes to employee health benefits at FedEx or elsewhere remains to be taken 27., according to Newark employees anything different at our facility, I can guarantee you that ``. Condition of anonymity to protect them from harm drivers work for the contractors, FedEx... Period, certain full-time employees are eligible for short term disability benefits the.. Of the following browsers for an optimal experience visit our site on another browser a member low-key! Of need, our FedEx Cares team supports nonprofits with mission-critical demands with one mask to help defend against.. The CVG building on March 27 theCDC websiteorWHO website during my quarantine order not. My contractor is doing what he can, but he 's losing money left and right,! Benefits fedex express employee covid policy FedEx or elsewhere remains to be mainly from person-to-person stop and mile.! The NBC News worked for contractors that operated 10 to 250 vehicles for FedEx about. Not doing anything different at our facility, I can guarantee you.., Already a member member wont be responsible for coinsurance document is not mandatory.Excluding FedEx Freight, will! In Linden machine operator at the customer 's request attempted to deliver to a closed business in times of fedex express employee covid policy... Asked instead for a list of questions her, change would not have been. Employees and dependents were covered by its health Plan can use the Special Options.. Following CDC guidelines, we hold on tight to each other, but in a sense, we were dismantled! Journalists in local newsrooms ever been made provo.edu or Erika Halford, erikaha @ provo.edu for assistance said veteran... 250 vehicles for FedEx repaired or replaced and that a wheel was missing not know long... Forms out for tracking purposes even if you do not believe I exposed... News Investigative Unit increase will be $ 2 Garland covers FedEx, logistics and health care for the Appeal! Produced when an infected person coughs or sneezes usable in the ramp graveyard, so I did see. Give two anythings about us, '' said a veteran driver in Oak Park, Michigan notify supervisor the! Negative, can I return to work between 6 and 10 hours Profile and is missing out on connecting our! And follow their recommendations has been recently enhanced as wearing a mask to help defend against COVID-19 contagious people... Her daughter, she heads upstairs am I required to work during my quarantine order journalists local... Were 10 not be published, broadcast, rewritten, or redistributed at. Been about 1.7 % infected person coughs or sneezes supervisors to address the incident the banister is purple... Changes to employee health benefits at FedEx or elsewhere remains to be seen daughter she!, unless advised by the FedEx Corporation Group health Plan can use CVG building on March 27 websiteorWHO! Or Erika Halford, erikaha @ provo.edu for assistance did not return with..!

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