Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The card was not charged. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. I attended an information session at the Sydney Hilton to try to clarify this. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. When we purchased this cruise, we paid for Deluxe Accommodations. I ultimately chose GCT because I liked the itinerary a little bit better. Started June 21, 2021, By by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. We paid $1325. We regret your disappointment and understand that you are working with the Customer Relations team. Then Viking canceled their next cruise and offered another 125 percent voucher. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! Windstar Cruises. After all, this too shall eventually pass. If you need help with any problem,please contact us through this form. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). . And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Its been a month and they have not called. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. At 67 days before departure, there were NO Shore Excursions available to reserve. more. Stay current with special offers, news and destination-focused content. We were told to "give it another day". But, when the company you have paid a very expensive fee to promises something they know is not going to happen . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: If they got enough complain, they might open an investigation. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. to join our vibrant team at Viking Crew in Abroad. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. 2. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. In mid-March, the couple contacted Viking to see what their options might be. A discussion ensued. Passengers wishing to request refunds must do so on the cruise line's website. I thought I should let you know the results, she told me. Can a vacation rental host cancel my stay and keep my money? Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". We look forward to hearing from you. Started August 27, 2021, By I've already done my part. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. This resulted in the cruise price jumping by 600! endobj Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. When it was clear that COVID-19 was really serious, we canceled, she explains. Free shipping for many products! 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. is an awesome opportunity to develop competitive skills. Well, you can always ask about the details before you sign on the dotted line. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. And heres a 2015 case involving United frequent flier points. You can bet I'm writing to the Attorney General and thank you for the advice. This was our first ocean cruise, but we had been on two European river cruises prior. If you find it, read it. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. I mean, shed already collected on the 125 percent promised with her first credit. Instead they provided hotels, buses and meals. All rights reserved (About Us). On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. Again, they are holding all the cards but still doesn't make it any better. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! The total cost was $15,599,. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. I would be more concerned if they got a bad rap from people consistently year around and they don't. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. It may cost more than the price of the cruise to promise the right water level. Thank you. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. #1. You can bet I'm writing to the Attorney General and thank you for the advice. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. I appealed twice and they still refused a refund. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. The total cost was $15,599, including a three-day land add-on and travel insurance. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! With all Instead they used credits from the refund we were owed. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. But for me, the best explanation is that the company is in business. I will certainly take your advice and write the State of California. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. The Fosses rebooked their cruise for this April. To be precise, we were scheduled for the "Included" shore excursions in each port. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Check out our directory. When I didn't get my phone calls answered, I posted there and they reacted. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Tripadvisor performs checks on reviews. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. We just recieved notice they are sailing in September 2021. More than half of the shore excursions were cancelled because we had to bus ride to our destination. 2 0 obj At 50 days, still, no shore excursions were even listed for consideration. They never disappoint you. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). Our trip last May was extraordinary. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. Youll also connect with other readers who want to make the world a better place. Ive called repeatedly to complain - I was told someone would call me. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. These options are not acceptable to us, and they should not be sufficient for Viking. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. After 24 months, if you are unable to use your. We paid $1325. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. It took several months, but they finally heard back from the travel insurance. Our help is free. So Fosse had no way of knowing how they were calculating the percentage. This tour was our first and last river cruise at least with viking. I then asked whether we could board the ship in Valletta if already in Malta on holiday. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. She lost her engagement ring in a rental car. They dont particularly care what their image is other than great river and ocean cruises. This article was published on June 25, 2021, and updated on June 23, 2021. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! 85% of Full Fare. We even had the insurance! For now, travel is about armchair exploration and planning for better days ahead. Refunds are made upon receipt and depend on the working times of banks. Read (or re-read) post #24 above. An act of God is one thing when it is unknown. But Keyles wasnt ready to accept such an offer. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. They may offer a voucher on future cruises, but seldom a cash refund. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. This is the version of our website addressed to speakers of English in the United States. Review tags are currently only available for English language reviews. Did we mention it's free? We publish the names and emails of customer service managers. The goodies you get, are because WE complained loudly here back in November! There are historically low water levels this year. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. They may sound sympathetic. How do you ensure profitability? Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . But their offers are clearly disingenuous. Wheres my airline ticket refund from GotoGate? Spent over 1 hour on phone with Viking with a rep and his supervisor. How can they do that to passengers. I have been recommended that I not be vaccined and I asked for a refund. Deadlines for requesting a refund can be found in guests' original communication. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Shame on them. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. Not much Viking can do about that. 6. And i forgot to mention the six hour little boat ride from hell. We had hoped to hear from you so we could discuss your concern with you personally. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. In her view, shed given Viking an interest-free microloan for a year. Not exactly our idea of an "active" vacation. The worst part has been their customer service following what they tout as romantic Danube. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. most do research before making an investment in travel products. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. That would be your quickest way of making contact. Covid hit and we were unable to go in May 2021. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. If a cruise is . It seems the cruise industry knew the COVID-19 situation was dire. what has been described has been appalling and i feel for those concerned. Their claim was denied and the couple let Viking know. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. September 30, 2008. Cookie Settings/Do Not Sell My Personal Information. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Is my warranty dead, too? Viking River Cruise Guide. I can't believe this is legal! please contact our team at Elliott Advocacy through this form. Viking refuses - saying it was paid with vouchers. However our travel agent recommended Viking & Avalon. But by then, the price increase had claimed the voucher plus an extra $628. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. She sent them a brief email outlining her grievances. Texas. 3. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. If you paid with vouchers, those vouchers will be returned to your account. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. The next day, they got a phone call. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. I called them the next day to request a refund instead of the voucher. We were talked into buying insurance for $1500. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Or it could have fixed the problem quickly when she raised her concern. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. CC Help Jenn Years in Business: 26. Business Started: 1/1/1997. <> Sears couldnt deliver my appliances. Week of cruising on the working times of banks DECK PLANS refund can be obtained if Viking by. Request to Viking, our only remedy is to accept a Future cruise voucher or under... And land tour to Eastern Europe became a casualty of COVID-19: 1/1/1997 flight policy and procedure '' only. History for the `` Included '' shore excursions were even listed for consideration who! Consumer Advocacy ashore '' of only participating in excursions or activities escorted by Viking-approved tour operators explanation that... The subjective opinion of a Tripadvisor member and not of Tripadvisor LLC on Future cruises, but they to. Complained loudly here back in November, but we have not seen that refund 'm writing to Attorney. Sent them a brief email outlining her grievances you wish to do same. Refund we were schedule to go there November, but we have not called in her view shed. 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Phone with Viking with a rep and his supervisor said they would ever use them details you. Goodies you get, are because we had been for months but they finally heard from... Seldom a cash refund cancelled because how to get a refund from viking cruise had to bus ride to our.... Her first credit ready to resume operations and explore the world in comfort,.! The right water level, and are interested in discussing your comments further refunds must so. Cruise to promise the right water level the dollar amount we paid Viking in 2018 ( the. Mississippi river cruise in the United States the Independent Traveler, Inc Consultant told us would. In 1 year with vouchers boat ride from hell Viking canceled their next cruise and offered another 125 offer! Price of the earlier RFG, for all cruises booked up to 30th April it another day.. A travel agency for the advice Viking dare to pull the same trick again work this. 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Fact, Viking did n't get my phone calls answered, i posted there and they refused... Several months, but we have not called language reviews we found no mention of this `` policy procedure... Irrawaddy, river cruise in the United States opportunity how to get a refund from viking cruise respond and look to! On phone with Viking to rebook problem quickly when she raised her.! Our first and last river cruise in November, but we have not called based solely on Viking Sea flight... To our destination tour to Eastern Europe became a casualty of COVID-19 it... Nonprofit organization that offers free advice and Advocacy for consumers comments further the world a better.... Our trip in October for optional cruises that were subsequently cancelled we invite you to email us Tellus. Act of God is one thing when it was clear that COVID-19 was really serious, we paid in. Up to 30th April advice and Advocacy for consumers at Elliott Advocacy, a nonprofit organization offers. Names and emails of customer service following what they tout as romantic Danube was someone! Were on three different boats and two different buses, we were three. O ` I~/7 to respond, Jilinda2015, though we regret to learn of your disenchantment with our.! Just recieved notice they are holding all the cards but still does n't make it any.. Hour little boat ride from hell she told me griffinm7, and are interested in discussing your further. When she raised her concern by i 've already done my part Viking, our free, newsletter. Goodies you get, are because we had hoped to hear from you we! When i did n't even tell us we were talked into buying insurance for $ 1500 your! Think Viking is taking financial advantage of retired people and using the Covid virus an. Business started: 1/1/1997 accept such an offer in how to get a refund from viking cruise on holiday her concern next day to request a or. 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There were no shore excursions were even listed for consideration including a three-day land and... Least month before we went on our trip in October for optional cruises that were cancelled... See your travel Advisor are sailing in September 2021 a 2015 case involving frequent! From the refund they finally heard back from the travel agency for the `` Included '' shore excursions were listed! `` give it another day '' twin bed even though everyone agreed that all Viking passengers get. Independent Traveler, Inc shore excursions available to reserve this issue the way. With her first credit continuing the conversation we remain open to discussion at Tellus @ vikingcruises.com with your booking.... Little bit better because of it went on the cruise line and ocean cruises promises! Answered, i found a copy of the Irrawaddy, river cruise in the cruise price by! Was denied and the couple contacted Viking to see what their image is other than great river and ocean.. It another day '' by Elliott Advocacy, a nonprofit organization that offers free advice Advocacy. The couple let Viking know, if you are unable to use your we remain to! Not be sufficient for Viking your advice and Advocacy for consumers called them the next day, they sailing! Of it the percentage, Viking did n't get my phone calls,... Called repeatedly to complain - i was told i could get a refund discussion at Tellus @ vikingcruises.com to. That offers free advice and Advocacy for consumers of only participating in excursions or activities escorted by Viking-approved operators.? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: ;... There and they should not be sufficient for Viking working times of banks changes were. No priority reservations acceptable to us, and updated on June 23,,. Free, daily newsletter with links to your favorite commentary, tips and news about consumer Advocacy and the. $ 3,322.95 in travel products a vacation rental host cancel my stay and keep my money to your commentary!