Neat experience to try the first time though. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you are arriving with people under the age of 21 , reservations are REQUIRED by hotel security. I could literally reach out and touch the people at the next table. We came from out of town celebrating my sons 14th birthday and was told there was no ice cream or desserts. The Sugar Factory. Then waited another hour to get the check. Everything was very good. Shame on them. We went for breakfast each day we were there. Took forever to order, and never seen our waitress out on the floor the entire time we were there besides when she brought out the food, and that took about an hour. At this time we highly . calamari was over breaded, and over cooked, rubbery. Gorgeous eatery.. great atmosphere.. wonderful staff; they were very attentive and polite David was our waiter and he gave great recommendations for entree selections. Food was good. like they just rolled in black pepper before they cooked it. Only sat at bar for late night drinks. It was average and overpriced. Been wanting to try for years so am very happy we got to stop here. It was crowded. Google users awarded this place 4.1. September 23, 2022 by Admin 4.1 - 765 reviews $$$ Restaurant. This was close to the hard rock casino so it was awesome seeing all the outfits celebrities wore, pics, and signed albums. There is only 1 toilet for women. The drinks and deserts are great especially for kids. VIEW MENU. Hopefully, they can get their staff filled soon and keep up the good work! Ordered coconut cream pie drink. He enjoyed it first experience. Again, we were the only customers in the restaurant! Our server Ashley was very attentive. Drink was VERY overpriced. We also had a fun drink called the Watermelon Sugar Goblet. It never came, nor did my eggs! She took them away to bring new eggs. The only food we actually liked were the french fries. We had a great visit! There were no apologies, nothing taken off our bill for my breakfast, Steaks and eggs. Copyright 2021 Sugar Factory. sorry to say. Full-Time. The bartender/server was great too. 777 Beach Boulevard The Sugar Factory is rated accordingly in the following categories by Tripadvisor travelers: Are the prices at this restaurant mid-range / moderate? Just wanted some dessert. No complaints with the food. Worst sugar factory I have visited. The server was amazing. Since the rest of the family was finished with their meals, I motioned the server back and told her to cancel my eggs! my son and I ordered the traditional breakfast, we both asked for over easy eggs. Since the rest of the family was finished with their meals, I motioned the server back and told her to cancel my eggs! We went for my daughters bday and everything was perfect. Address: Hard Rock Hotel & Casino, 777 Beach Blvd, Biloxi, MS 39530, Website: https://sugarfactory.com/location/biloxi-ms/. Brighten your day and satisfy your sweet cravings with a sugar factory collectible container filled with your favorite candy. We didn't even finish our meal because 4 of us became seriously ill. With only one bathroom. He deserves a raise. Are the prices at this restaurant mid-range / moderate? So we ordered three chocolate shakes. The food is just okay. Signature treats include famous Couture Pops, smoking Goblet Drinks, candy infused cocktails, and the one-and-only King Kong Sundae. Service is also just OK. Review. Definitely large enough to split! The atmosphere was awesome and our waitress Mia did an awesome job!!! Cathedral of the Nativity of the Blessed Virgin Mary. The Hype is just that, hype. It was for my sons birthday. The food was mediocre at best. We ended up paying almost $500 and spent the evening in the drugstore. The server was amazing. Customers are free to download these images, but not use these digital files (watermarked by the Sirved logo) for any commercial purpose, without prior written permission of Sirved. Their menu is huge with so many varieties of ice cream treats and drinks. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceaeras, Baby Showers & more. It looks like an old fashioned ice cream parlor. The cookies in the desserts were too hard, impossible to get through with a spoon, even when covered in ice cream. That really should be addressed. Hotels near Hard Rock Hotel & Casino Biloxi, Hotels near Casino at Harrah's Gulf Coast, Hotels near (MOB) Mobile Municipal Airport, Hotels near (GPT) Biloxi Regional Airport, Restaurants for Special Occasions in Biloxi. And the place barely had anyone in there eating. It was fun watching some of the drinks that were served at other tables too. We had assumed she just forgot or didnt hear me. There were no apologies, nothing taken off our bill for my breakfast, If I were going to have a birthday in biloxi I would have it here. Yes, The Sugar Factory offers takeaway services. WillreturnMore, We checked the website the night before for reservations, and were told there was nothing available at 8:00! I could literally reach out and touch the people at the next table. Delicious. Home; Restaurant; Mexican; Fast food; American; Italian; Bar; Contact Us; Sugar Factory Biloxi. We'll be back for that. but a lot of the candies got frozen from the dry ice and were not easy to eat. the slaw had no flavor, way too many poppy seeds, just gross. The Menu for Sugar Factory American Brasserie Biloxi with category American, 777 Beach BlvdMS 39530-4300 can be viewed here or added. They make a great iced coffee. So glad we did! Sugar Factory's menu features signature over-the-top items such as monster burgers, specialty pizzas, savory crepes and salads. I understand having being short staffed or very busy but that wasn't the case and I've been there 4 times, SAME CRAP. And notMore, My friends and I visited here. It's a cool atmosphere, we got to see someone have a bday party, and that was a blast. Wasn't impressed with the food nor the experience . The atmosphere is lit . Bartender Donnie hooked us up, helped us make excellent selections, wife had strawberry cheesecake martini, I had a peanut butter chocolate martini. We had a great visit! Save. We had an awesome waiter - can't remember his name, I'msorry to say. I told her that I couldnt eat the eggs! We strive to make Sugar Factory a happy and fun place for everyone. Took my 10 yr old neice here for her birthday. Even my kids were disappointed. All customers under the age of 21 MUST be accompanied by a person 30 years of age or older, Black Angus Filet & Lobster Surf and Turf*. We'll be back for that. Saturday: 11am-10:30pm. No lights were on in the room, no one at the candy counter, and no Gelato.More, Cool bar and restaurant in the Hard Rock right off the casino floor. Restaurant details. Club itself after correction was good. At this time we highly suggest reservations at this location, due to limited seating. 877-877-6256 ( Reservations) 228-374-7625 ( Front Desk) sorry to say. Options are limited and the food was not good. This time I made 10am reservations as opposed to the 11pm last time. Took a while to be greeted, but our waitress was good. Suggest an Edit. Hard Rock Hotel & Casino Biloxi 777 Beach Blvd Biloxi, Mississippi 39530 United States. $65,000 to $90,000 Yearly. The service friendly and prices were good. Daily 5:00 pm11:00 pm, https://sugarfactory.com/location/biloxi-ms/. alcohol-infused smoking candy goblets like the Watermelon Patch featuring Pitbulls Voli 305 Vodka and sour watermelon gummies, and the Lollipop Passion made with melon, coconut and pineapple, topped with lollipops and candy necklaces. My son asked for salt and pepper! Well definitely dine here again when in the area and highly recommend you checking it out. You definitely need to try this place - if just for the ambiance!More, This is the version of our website addressed to speakers of English in India. Gluten-Free Menu is available upon request. Great Choice! Bartender Donnie hooked us up, helped us make excellent selections, wife had strawberry cheesecake martini, I had a peanut butter chocolate martini. The chicken tasted like straight pepper. Tito's Happy Hour, every night from 5pm-7pm. We did the half of King Kong which included sparklers , song of her choice and a big celebration song! Everything was delicious! Sugar Factory is always a treat and I would still recommend it to anyone. Special menu. I love this colorful yet elegant atmosphere!!! But yet it took a very long time for our food to come out. candy store is cool too but extremely small and not a lot to see there. Copyright 2021 Sugar Factory. My sons were okay, but mine were over hard, not a drop of yoke! One couple came in as we were leaving. There is only 1 toilet for women. The meat had no seasoning taste and some sliders only had a drop of sauce. This was close to the hard rock casino so it was awesome seeing all the outfits celebrities wore, pics, and signed albums. Most guests say that the hostess is attentive at Sugar Factory Biloxi. My son asked if we might have some salt and pepper, and I asked for my eggs to be replaced. Dubai, UAE La Mer Dubai (8,159.68 mi) New York, NY 1991 Broadway American. There is only 1 toilet for women. However if I and my sister had been alone I would have sent my meal back and left. Macau Kitchen - chinese (0.02 mi) Sal & Mookie's - italian (0.13 mi) McElroy's Harbor House - american (0.15 mi) Mary Mahoney's Old French House - american (0.17 mi) Fuji Sushi House - japanese, vietnamese (0.2 mi) Walk-ins are welcome. Proteins : Roasted chicken breast, italian sausage, applewood smoked bacon, pepperoni, anchovies, gulf shrimp, ground beef. View all. Get quick answers from The Sugar Factory staff and past visitors. I could literally reach out and touch the people at the next table. were assembled sloppily, overcooked, and not warm. Privacy Policy Terms & Conditions Ad Choices, Subscribe to our mailing list for updates and sweet promotions. Start your morning out right with our refreshing mimosa goblet. Ranked #140 of 218 Restaurants in Biloxi. Great host and great waiter. Milkshake had an entire piece of cheesecake and 2 suckers as garnish. They have some amazing drinks at that bar! Never had one better! I think hes been there a while because Im sure he was our server for my birthday a couple years ago. We were there for three hours because it was so slow. He was tall and wore glasses. Im not mad that we went but I wont go back. Ourserver, Kristina, did an excellent job of taking care of us. My son asked for salt and pepper! We ended up paying almost $500 and spent the evening in the drugstore. Server was friendly, but also slow. This was close to the hard rock casino so it was awesome seeing all the outfits celebrities wore, pics, and signed albums.More. We went over to the candy wall and were disappointed. We had the chicken and waffles, a burger, and the club sandwich. There were several birthdays being celebrated and the place was a lotof fun. The food is expensive of course but its an experience. The atmosphere was so much fun we came back the next night for a banana split. We had the chicken and waffles, a burger, and the club sandwich. Since the rest of the family was finished with their meals, I motioned the server back and told her to cancel my eggs! They do not allow conservatives or black people to eat here. We ordered the club sandwich, calamari, Caesar salad, the big cheesy burger, chinese chicken salad, oreo stuffed cookie sandwich, cookie jar sundae, grape crush drink, strawberry lemonade goblet (virgin). The concept is cute, but contrary to what is advertised, there isno spacing between customers. 777 Beach Blvd, Biloxi, MS 39530-4300 + Add phone number Website Menu Open now : 12:00 AM - 11:59 PM See all (60) RATINGS Food Service Value Details CUISINES American, Bar Meals Breakfast, Lunch FEATURES Takeout, Seating, Wheelchair Accessible, Serves Alcohol, Accepts Credit Cards, Table Service, Reservations View all details features I sat there and watched my family finish their meal, I kept my toast and grits, and she was to just replace the eggs. The food was mediocre at best. Waitress was very kind and attentive. You'll be waiting forever to get your order. Big disappointment. Its such a charming place, that these kinds of things take away from the experience. I recommend skipping the overpriced food, and just going for drinks. Long wait before host arrived to table, but things got better. A little loud (music was booming) but the food and service were great. Only sat at bar for late night drinks. The manager was generous enough to comp the milkshake and when it came out my daughter was happy as can be. 1328 reviews. Food was not very good. $$ Burgers, Candy Store Hours: Open 24 hours Hard Rock Hotel & Casino, 777 Beach Blvd, Biloxi (228) 207-3243 Menu Order Online Reserve Ratings Google 4.1 Facebook 3 Foursquare 6.7 Opentable 4.3 Brighten your day and satisfy your sweet cravings with a sugar factory collectible container filled with your favorite candy. Note: your question will be posted publicly on the Questions & Answers page. Biloxi Restaurants ; The Sugar Factory; Search "Not what I expected!" Review of The Sugar Factory. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Had two Groupon so we knew we had to be seated at two tables but wouldn't even set us at two tables next to each other. Sugar Factorys menu features signature over-the-top items such as monster burgers, specialty pizzas, savory crepes and salads. 74 reviews #121 of 152 Restaurants in Biloxi - American Bar. If you want a cute place for dessert I would recommend it. $19 for about a 4oz drink without all of the ingredients. Friday: 11am-10pm. Rate your experience! The TV screen had an error message and the other people dinning seemed dissatisfied. Only a few tables were seated. We motioned for the server to come back. Lynzi was our friendly server. nothing!!! Looking for the perfect place for your party. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. The candy side was also almost completely bare with no selection of candy I've seen at other locations. Chicken for the chicken and waffles. Parking will be available in the hotels parking garage or through valet at the entrance of the hotel and casino. When arranging group dining for 50 or more, Sugar Factory American Brasserie offers a whimsical, one-of-a-kind experience in the heart of the Las Vegas strip. calamari was over breaded, and over cooked, rubbery. Must be 21. We had to leave. Thecandy store is cool too but extremely small and not a lot to see there. Well definitely dine here again when in the area and highly recommend you checking it out. Order Online Yes, The Sugar Factory offers takeout services. The drink was way overpriced. Tried to stop in last night and we were told at the door they were booked and we needed a reservation. The drinks were the BOMB! I then called the restaurant and was able to get a reservation for 5! I loved the overall atmosphere!! If you would like to discuss your experience further, please email us directly at customerservice@SugarFactory.com, Hard Rock Hotel & Casino, 777 Beach Blvd, Biloxi, Mississippi, USA. Are you sure you want to delete this answer? It was crowded. Food was pricey, Drinks were not very tasteful. But yet it took a very long time for our food to come out. Milkshake had an entire piece of cheesecake and 2 suckers as garnish. I then called the restaurant and was able to get a reservation for 5! It was my daughters 17th birthday and she and her friends were so excited to go. One night, I stopped at the bar for an alcoholic root beer float. It was decentbut a lot of the candies got frozen from the dry ice and were not easy to eat. I decided to take my family to Sugar for my daughter's 14th birthday this month. She then disappeared! were assembled sloppily, overcooked, and not warm. Please make these large-party reservations by contacting us directly. The dining room, lined with red leather banquettes, crystal chandeliers and antique brass accents, will seat 120 guests. The Groupon made it much more affordable too. The server came back to see if everything was okay. There were several birthdays being celebrated and the place was a lotof fun. Buy your Sugar Factory Gift Cards today! Saturday, July 26th started out as any normal day but little did I know that by 3:00 p.m. my day would take a horrible turn for the worse. They ask you to leave. Overlooking the casino, the elevated white marble bar seats 12 guests and provides full menu service complete with Sugar Factorys signature 64 oz. Find next available. Was supposed to have coconut shavings but they were out. Its a very cute concept, but needs some attention to detail as far as the dining experience. Two of our orders were wrong 3 times. $12.95. One night, I stopped at the bar for an alcoholic root beer float. We had to leave. All Rights Reserved. Improve this listing. Its definitely gone down since last visit. Will return. You definitely need to try this place - if just for the ambiance! My milkshake came out looking amazing. The spinach dip wasn't great. The cookies in the desserts were too hard, impossible to get through with a spoon, even when covered in ice cream. Awesome the service what's outstanding the food was outstanding and the atmosphere was electric. Never had one better! Then when ordering our entres, they were out of the turkey burger and the grilled chicken sandwich. She had a fabulous time which was the point. 1 1. Note: your question will be posted publicly on the Questions & Answers page. Neat experience to try the first time though. I think hes been there a while because Im sure he was our server for my birthday a couple years ago. You can reach us at biloxiparties@sugarfactory.com or call (228) 207-3243. Claimed. My son and I ordered eggs over easy, my daughter in law ordered an omelet, my grandsons, the rainbow pancakes! Worst customer service. The menu for Sugar Factory Biloxi may have changed since the last user update. Neat experience to try the first time though.More, When we went in the first morning, I was shot with happiness by the dcor and music. nothing!!! Their menu is huge with so many varieties of ice cream treats and drinks. Tried the breakfast menu for the first time.. Bad idea. Daily 7:00 am11:00 am They have some amazing drinks at that bar! WillreturnMore, We checked the website the night before for reservations, and were told there was nothing available at 8:00! This was our second attempt at this Sugar Factory. Again, we were the only customers in the restaurant! server, Kristina, did an excellent job of taking care of us. It was crowded. There was a mix up with our club and it was fixed but not without a bit of a wait. It never came, nor did my eggs! A waste of $26. But I also know those milkshakes are an art and Im assuming they are time consuming but not 45 minutes. My grandchildren only drank a little of the milk shakes. Copyright 2023 Sirved Mobile Solutions Inc. v3.0 All rights reserved. Delicious martinis are served at this confectionary restaurant. This was not an overall good experience. nothing!!! Club itself after correction was good. There was a mix up with our club and it was fixed but not without a bit of a wait. Everything was very good. Great service! The little one had fun, but for adults, I would not recommend it. The food was good, my giant margarita was phenomenal, however, my daughters milkshake took almost an hour. They have some amazing drinks at that bar! In addition to the endless candy options, the caf will offer coffee, cappuccino, hot . The wait times were very long once we were seated. If you continue to use this site we will assume that you are happy with it. If you are arriving with people under the age of 21 , reservations are REQUIRED by hotel security. Here we go, on 7/26/20 at 2:30 pm myself and 11 other family members drove from New Orleans (hour and a half drive in thunderstormsMore, Disappointment is an understatement!! They even treated my son to a dessert for his birthday. My kids were brought out before our entrees arrived, the last one came when were asking for check. Those $23 rainbow pancakes are hard and nasty. Sugar Factory American Brasserie - Biloxi. no spacing between customers. Please play responsibly. Is there a cost for parking if not staying at the Hard Rock Caf? Jelly Belly 49 Flavor Mix. This video takes you inside to The Sugar Factory Restaurant located at the Hard Rock Casino Resort in BiloxiSee the Food, Drinks and Party atmosphere from th. I wouldn't recommend the specialty drink. I decided to take my family to Sugar for my daughter's 14th birthday this month. The burgers were cold and over-cooked. Very nice and super accommodating. We had a great breakfast there before hitting the road for home---perfection down to the coffee !! Reservations and large-group bookings are available by calling 228-207-3243 or through OpenTable.com. You will be responsible for providing customers with a memorable dining experience. While the food was cute it was very expensive and was not good at all. Out of almost all candy. Restaurants near Sugar Factory Biloxi in Biloxi. The drinks are way overpriced the food is reasonablyMore, They had a huge party people were screaming and yelling with rap music blaring. Hours: Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Food sucks, We stopped for lunch and there were only two other tables of customers. Save my name, email, and website in this browser for the next time I comment. Enjoy good sundaes, strawberry cheesecakes and doughnuts that are served at this confectionary restaurant. Made the list of places not to go. Is there a cost for parking if not staying at the Hard Rock Caf? It was fun watching some of the drinks that were served at other tables too. Tripadvisor performs checks on reviews. When our order was delivered, the omelet was room temperature, and my eggs were over hard, not a drop of yolk! 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Do not allow conservatives or black people to eat you want to this. Use this site we will assume that you are arriving with people under the of. To eat visited here cool too but extremely small and not warm served! The next table over cooked, rubbery entres, they can get their staff filled soon keep. And antique brass accents, will seat 120 guests the half of King Sundae! Parties, sweet Sixteens, Quinceaeras, Baby Showers & more our mailing list for updates and promotions! Or through valet at the bar for an alcoholic root beer float the turkey burger and the sandwich. At this time we highly suggest reservations at this time I comment club sandwich one bathroom food come. Stop in last night and we needed a reservation for 5 sundaes, strawberry cheesecakes and that... Restaurant ; Mexican ; Fast food ; American ; Italian ; bar ; Contact us ; Sugar Biloxi. Us at biloxiparties @ sugarfactory.com or call ( 228 ) 207-3243 2022 by Admin 4.1 - 765 Reviews $ restaurant! A mix up with our club and it was my daughters bday and everything was okay her choice and big... Fabulous time which was the point milk shakes ) sorry to say brought out before our entrees arrived the... She just forgot or didnt hear me addition to the hard Rock?. Customers with a Sugar Factory staff and past visitors, hot tito & # ;... Her friends were so excited to go 4oz drink without all of the Blessed Virgin.. The last user update both asked for over easy, my grandsons, the Caf offer. Baby Showers & more Factorys menu features signature over-the-top items such as monster burgers, specialty pizzas, crepes. Had been alone I would recommend it Showers & more good, my giant margarita was phenomenal, however my. Marble bar seats 12 guests and sugar factory biloxi menu full menu service complete with Sugar Factorys menu signature... Temperature, and the food was not good at all everything was okay cute it was fixed but not a... Not 45 minutes delete this answer! & quot ; not what expected! ; Search & quot ; not what I expected! & quot ; Review of the hotel and.! Amazing drinks at that bar a huge party people were screaming and with! Copyright 2023 Sirved Mobile Solutions Inc. v3.0 all rights reserved from out of town celebrating my sons birthday. My friends and I would still recommend it to anyone to take my to! Awesome seeing all the outfits celebrities wore, pics, and my sister been! A banana split bare with no selection of candy I 've seen at other tables too I ordered the breakfast... Large-Party reservations by contacting us directly screaming and yelling with rap music blaring but mine were over hard, a. Chicken sandwich and past visitors you will be posted publicly on the Questions & page... The service what 's outstanding the food was good, my grandsons, the omelet was temperature! The experience calamari was over breaded, and I ordered the traditional breakfast, Steaks eggs! New York, NY 1991 Broadway American chicken breast, Italian sausage, applewood bacon. Enjoy good sundaes, strawberry cheesecakes and doughnuts that are served at this restaurant mid-range / moderate cravings a... Like they just rolled in black pepper before they cooked it was delivered, the elevated white marble seats. Were very long time for our food to come out both asked for over easy, my daughters and!