If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. Right now, though, Im happy to stay where I am. Show benefits by country: United States About. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. DoorDash started in 2013 and wasnt the first food delivery in the market. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. make each market and order more efficient. We celebrate each others successes and learn from each others challenges.. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. I interviewed at DoorDash Interview Long and thorough interview process. As a result, we had trouble raising capital and wound up raising a down round. Ive heard this repeated often: Speak as if youre right. We are only as good as our next order. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. Then, based on existing data or additional research, they build a plan to address the needs. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. We need to address it strategically. There are many other occasions where collaboration can happen. 1. Got an email rejection a few days later. Strategic Partner Manager Career. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. Any industry has a key transaction that measures the exchange of value. But DoorDash takes the cake in my opinion. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. doordash strategy and operations manager interview. Heres a visual example of what an experiment and its results can look like. How efficient is a given Dasher, and are we paying them accordingly? Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. The following Q&A has been edited for length and clarity. That expectation has only amplified during the pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and pickup. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. As a Launcher, you need to be okay working independently, and learning to be with yourself and do your own thing. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. Amazon Prime and a Costco membership come to mind, for a comparison. That creates an ever increasing granular understanding of the business. From page iii of the S-1 filing, in the How We Operate section: [] everyone at DoorDash, including me [Tony Xu], tries to step out of our day-to-day roles once a month to do a delivery or engage in customer support, menu creation, or merchant support staying very close to the needs of those who use our platform is key. The interview process includes a phone screening, an online assessment, and a final in-person interview. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. Doordash Interview Questions with Answer Examples. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. Theres also a subscription component to the DoorDash business, its not just purely transactional. From the S-1: DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. Sign in to create your job alert for Merchant Services jobs in Tempe, AZ. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. Thanks. How can we improve it? At the same time, theres a lot of room to be creative. Thats the aggregate picture. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. View: 3842. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. At DoorDash, data is what drives the " Get 1% better every day " goal. Check out open roles or email Katie Frank at katief@doordash.com. With that, they were able to prove the concept and validate the teams hypotheses. It is a dataset with drivers, delivery times, money made, and tips. On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. In other words, the 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. Data is a real-time snapshot *Data is delayed at least 15 minutes. Thats invaluable. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. About the Role. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. I would describe everyone as tenacious. Ive developed a deep level of empathy toward every side of this business and the people making it run. When the flywheel kicks in, it creates economic uplift for all marketplace participants. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. DM if interested. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. Changs, continue to invest in our relationship by partnering with us at new stores across the country. Its a fixed amount that may grow with inflation, but thats it. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. Theres a lot of flexibility as far as how quickly you transition and where you go next. The different annual customer cohorts offer again an even more intriguing view. Most of that responsibility sits within the Strategy & Operations team. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. DM if interested. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. Listen as if youre wrong.. I applied and interviewed for DD strategy and operations role (was rejected in the last round). Ive also learned to look at every conversation from the other side. The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. Experiencing those lows made us a sharper and scrappier team. How big is the problem? Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. acquire more merchants, and empower them with more merchant services that help them grow their business. For airlines, that may be how many tickets did we sell in March?. There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. There are three distinct lessons learned from the DoorDash S-1. 22 17 Related Topics For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. Im also teaching them to be leaders themselves. higher GOV on a per order basis, as families spend more with more mouths to feed. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. Theres plenty of financial analysis of the DoorDash S-1 out there. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. Contribution Profit (CP) is around 58% of GOV for the following years. + View 9 more replies. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. Its not something you generally see at bigger, established firms that are more set in their ways. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). We have a lot of metrics we can track. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. You can unsubscribe from these emails at any time. Based on their research, they bring on the most desirable merchants. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. And in Japan, where a majority of Dashers complete deliveries by bike, vs. in a car, we may suggest different delivery routes, or offer different bags for carrying goods to their final destination. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. lower customer acquisition cost, as theres less competition in these markets. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. CNBC: Can you tell me more about the early DoorDash days? The S&O partner was able to get on calls with customers by herself and got first-hand feedback. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. Click the link in the email we sent to to verify your email address and activate your job alert. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. Weve made an effort to increase diversity at DoorDash, and were seeing the results. Cross-functional Assessment 3. Are deliveries being made on time? In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. TELUS, Go to company page DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. If day one is disappointing, the question becomes: How well can you problem-solve? Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? HBO, Go to company page Each individual market is working toward the same goals, but we all need to get there in different ways. 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