Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. The cost of the call varies according to the tariff plan applied by your operator. STEP 4: Search for new tickets. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. About Us; Staff; Camps; Scuba. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA Same train, same route - just more tickets. Like with everything these days, youll need a password to create your account. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. OUR SITE, AND ALL CONTENTS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. On the right pane click on the pencil icon in the Contact section. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. It should not have waited for you to . Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. Full cancellation for journeys outside of the UK. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. You must be aged 16 or 17 years old to buy the 16-17 Saver. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. Step 2 Click on Personal info in the left sidebar. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. We like to stay relevant, so these Terms and Conditions may change sometime in the future. 27 Jan 2023. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. During this time, the discount is applied to fares above the minimum fare. A Senior Railcard gives you 1/3 off rail fares across Britain. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. You must have, or register to create, a Trainline account. or is for Standard Class travel, and you wish to travel First Class. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. 6. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. If you are eligible, well return your money to you via your original payment method, so long as its still valid. Department you're calling Customer Service. All child fares are subject to a 1 minimum fare at all times. You must provide your names and photos at the time of purchase. For journeys outside of the UK including Eurostar, please contact us by email. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. Then, click on the my account icon and select "My account" 3. Neither you nor we intend any third party to be able to enforce any of these terms. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. Help us improve this article with your feedback. I think if you had something in writing that shows. We are not responsible for any loss or damage that is not foreseeable. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). Youre also agreeing that the card you pay with is yours (i.e. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. In case of problems please contact the relevant third party provider. If you are interested in a career at Trainline, please click here. Please see our dedicated pagefor more information. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. But Trainline, his. Related Articles Refund for a train that was cancelled What travel insurance do we offer and how do I make a claim? We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. The Network Railcard discount applies to Standard class only. We are represented by over 50 nationalities across five locations. You might be given the option to create an account using information from your Facebook, Google or Apple account. Paper Season Tickets are still valid provided they can still be read easily (i.e. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. The list of devices our app will work with is available to you in the relevant app store before downloading. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. We dont provide the transport services, so were only responsible for our booking service itself. All rights reserved. Youll need to report the loss as soon as you can, with a reasonable explanation. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Company No. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. Trainline publishes the names of its . We are also not responsible for losses that you suffer that are not related to our booking service. PLEASE READ THIS AGREEMENT CAREFULLY. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). Home. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). Create a New Account. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. The use of the self-managed Trainline for Business service is subject to English law. You can manage your UK coach booking with National Express through us. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. Trainline charged a $43 change fee after my train was canceled . The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Youre responsible for any fraudulent use of your eticket. Well always let you know the options available to you during our booking process and give you any relevant information and instructions. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. To find their contact details see the list of Train Operating Companies. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. Please have a look at our FAQ page for more information. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. Average wait. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. Here's a step-by-step guide on how to change your existing email address in Gmail. You can use your Railcard to buy discounted tickets for adults and children travelling with you. You must be aged between26and30years old to buy this Railcard. Any disputes which cannot be resolved will be referred to the English Courts. We also offer support by email. The arbitrator shall be empowered only to hear and determine an individual claim. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. 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