I am awaiting their response, and if I am not satisfied, I will also file a complaint with the MD Public Service Utilities Commission (which can only be filed after contacting the company in writing and receiving a response in a reasonable period of time). The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. I am on a fixed income and can not afford $1,400 for 200 gallons of propane. By submitting this form I agree to the Terms of Service. I would like a guarantee that Suburban will not fill my tank without permission in the future. The plaintiff claimed that a connection between the Weber grill and a propane cylinder failed. How do they rate your propane gallon costs? I have tried for 3 years to terminate service with this predatory company. Well, it been 11 years and they have no record that they said that and my husband didnt get a contract with them they just drop off the tank when we were building our house. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. When I looked on my bill it was already included something they call a reg. url : 'https://www.suburbanpropane.com/wp-admin/admin-ajax.php', . I paid the bill under protest because I did not want it to hurt my credit. else if (jQuery('.description-form span#product').length > 0) product = jQuery('.description-form span#product').html(); I informed the representative that I would pay for the 2.1 gallons of LPG that were replaced in the tank; however, I would not pay for something I had not received or used, at which point I was threatened with having my propane tank turned-off, thereby making the gas inaccessible to me. New cases and investigations, settlement deadlines, and news straight to your inbox. Truth - is there no propane; no help; going out of business? I wasnt asking for discounts or anything unreasonable. I just received invoice for 4th fill and I am being charged $6.59/gallon. I do not know the amount to dispute (per the Summary of Your Billing Rights inclusion demand for this letter), as THERE IS NO COST PER GALLON IDENTIFIED ON THE INVOICE, so I am unable to determine the rightful charges for the 2.1 gallons I received and for which I am prepared to pay. Going on the 3rd week I called to see why it's not gone. Tank rental fee increase 600%, from $10 to $60 per year, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. December 31, 2022 Terms of Service the first year was not great, leak in lines, then whole tank leak, like an idiot I decided to let them put in a new tank, instead of just buying my own. Must be a clerical error. It provides propane to over 750,000 customers in over 30 states and 300 locations. Instead, the Customer . They have billed me $130 for my bricks & rebar where the tank sat since 1991. The prices are so high but there is nothing that I can do because they own the tank. Suburban Propane Partners, L.P. Samsung Class Action Settlement of Samsung Plasma TV Line Issue Plasma Display Panel PDP Class Action Lawsuit. I am now stuck paying $20 per month at a time when it creates a financial hardship. Save my name, email, and website in this browser for the next time I comment. Now they are charging me nearly $400.00 for 80 gal. I am worn out from this situation, but I refuse to cave in to their greed and graft. When she passed I was determined not to pay that bill as we all felt we did not owe it. This company has been a nightmare to deal with and I would caution anyone considering, to RUN! I get my refund of $198. Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. I am supposed to be called before the tank is filled. My husband and I paid the final bill, though we considered it unfair. Desired outcome: This class action lawsuit was later brought against Suburban Propane Partners L.P. and Suburban Propane, L.P. Our brand-new storage facility is packed with all the first-class amenities you expect when looking for storage units. I finally paid them because they threatened to cut my service even though ALL I WANTED WAS FOR THEM TO CORRECT MY BILL. i was filled up both times and was stuck paying the difference . One for the pool and one for my house. Thanks. Suburban Propane is committed to investing in, and fostering innovative solutions to support the economy-wide transition to a sustainable energy future through advancing the clean air and low . Updated my ac/heating sytems 19 years ago so now only hot water. Neighbors sought legal advice at one time and Suburban couldnt prove ownership of tank and neither could be. Needless to say bye bye Suburban. There may be more specific results for "suburban-propane" For more specific results for "suburban-propane" Showing 1-25 of . The Safety Practices & Training Fee helps us to maintain our safety standards, which already meet or exceed Federal, State and Local regulations. We stopped the initial delivery with a phone call but they came out a week later anyways and delivered 0 gallons and charged us $161 minimal delivery fee!!!! I was charged $ 10.339 a gallon. Jan 28 my 50 gallon propane tank went empty. This class action lawsuit was filed on 04/08/2022 in U.S. District Court. 141 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. As is, I have a fireplace that I can not use because I have your tank. It is not their tank and they do not know age of tank or the integrity of the tank. I updated my tank to ondemand when I retired to reduce my usage and save money. Suburban Propane, L.P., Suburban Sales & Services, Inc. More Resources. of propane! 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. & Charge $90 to pick their tank in labor. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. Trilyon Boone (CRS-Roanoke VA) was so excellent with communicating and helping us set up our account and setting up our delivery on such short notice! Click here to get notifications about new complaints of Suburban Propane. Last year it was 1.89. I have been having issues with this take for a few months. Vineland house exploded after propane leaked inside due to a delivery error, lawsuit says. Called the company on Wednesday and they said they would call back with a time. Last summer I received a surprise delivery four months after signing their contract and bill for approximately $120 for 5-6 gallons of propane (I only use it for cooking). Akin, a resident of the Lake Oaks Mobile In addition, I filed a formal complaint with the Consumer Protection Agency regarding this companys on-going, unchecked unethical business practices. Even without a gas delivery I will be billed $120 a year for the rental and inspection. }); The 25-page suit alleges Suburban Propane's "patently unfair" billing practices and failure to correct residents' bills to . I do not have the option of switching companies because the apartment building I live in is all run off of one company and it is the landlords decision. My gas usage has dropped to about 10 gallons a year or less. Two years of not even knowing how much fuel I use because of the leaks. I am also disabled and on a fixed income, so I do try to budget. Headquartered in Whippany, New Jersey, Suburban has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable energy and related . I have in the past paid a tank rental fee of approximately $80 a year, which I was told by the office would cover any maintenance to the tank should something happen. Please download the PDF to view it: Download PDF. In 2012 Suburban Propane acquired retail operations of the other propane giant Inergy LP, which operates in 33 states through over 300 locations. ComplaintsBoard.com is a leading complaint resolution website on the Internet. What a joke this company is. at this, Select from one The latest review Kerosene was posted on Dec 31, 2022. the total bill was $1,187.43 counting taxes and other charges. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. To Whom It May Concern: I recently had my tank filled by Suburban. I get my refund of $198. 2 months ago we received a 3 day shut of notice to pay up. I WILL NOT be paying $183 for NOTHING!! Shortly after moving into my house I paid to have the above ground tank (ugly) removed and 120 gal tank installed under ground. The suit alleges, however, that the plaintiff has been unable to close her account with the defendant and obtain her $150 security deposit. Copyright 2023 Suburban Propane | All Rights Reserved. Suburban Propane is pocketing $1.95 per gallon what a bunch of theives. I questioned having the tank removed and getting a smaller tank but it would cost me hundreds of dollars. I would love to get credit for the 30% of the tank of gas we did not use. Monday am i called them to tell that i still hadn't received contract. Petro is only $2.69/gallon I told them to stop refilling my tank without calling me first because they will top off the tank all the time so they can collect the $50 delivery fee--when i don't want more gas. The company is a big joke. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. I just remembered I would be charged for these new ones. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. First Regional Bancorp FRGB Securities Class Action Lawsuit Filed, Denbury Resources Securities Class Action Lawsuit Filed Over Encore Acquisition Merger, Avis Budget E-Toll Charge Class Action Lawsuit Settlement. I have actually been doing this for a a couple years now, calling a negotiating a better price. I live Nampa Idaho. I want my account cleared since the bill has been paid. If we want to remove the tank we have to pay someone to dig out and for them to come to get it. This browser does not support PDFs. fee, Which really made me angry. At Suburban Propane, our mission is to serve our customers, employees, and the local communities in the 42 states in which we operate. Just being told that we are on the schedule. They were making many more deliveries at times I did not plan for. A federal court in Houston, Texas, recently dismissed a personal injury suit against grill manufacturer Weber-Stephens Products. There is absolutely no cost to you to submit this form. Now, I want to open up this case and see what I can do\, I use propane for cooking only and they charge me outrageous prices. Then I told them sorry charlie, I am not paying for what I did not order so they came and took the tank. jQuery(this).addClass('active'); The following is a letter I wrote (per their procedure) to contest a Suburban Propane Minimum Bill I received. That I was erroneously charged. Do they own the tank or is the tank yours? The third time the price went up to $5.00/gallon. Suburban Propane Partners, L.P. (NYSE:SPH), announced today that it has scheduled its Fiscal 2023 First Quarter Results Conference Call for Thursday, February 2, 2023 at 9:00 AM Eastern Time. Lightner Creek Mobile Home Park owner faces lawsuit over rotting bridge. Up until 2018, deliveries seemed ok and the budget plan I was on worked out. I was fine with getting it the next day as a regular fill. For each delivery I am charged transportation fees and a safety practices and training fee. Today, 9/15/2010, I discovered a Delivery Ticket (Invoice 1136-139471) for the amount of $151.29 attached to my door. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. I use the propane for cooking. Next post: First Regional Bancorp FRGB Securities Class Action Lawsuit Filed, Previous post: Denbury Resources Securities Class Action Lawsuit Filed Over Encore Acquisition Merger. Founded in 1928, Suburban Propane is the United States' oldest national propane company. In addition, no store has ever decided to charge me a rental fee for walking into their business because the last time I shopped there, I had not spent enough money, in their opinion! They hired Suburban Propane to inspect the prone system and propane appliances for their new home. This is the worst company I have EVER used. Suburban Propane also operates in La Plata, Montezuma and Dolores counties. I do not have that money. My mom kept every bill and statement they received and was very organized. on May 19, 2010. I call the Lancaster ca. What kind of crap is that. Desired outcome: Suburban Propane has been ripping me off! They didnt swap it out like they said they would, they just removed it. I was told by multiple employees that this would be resolved. Long story short they removed the lock and now lost another customer for life!!! The second fill after 3 months, I was charged over $3.00/gallon. They insisted that I owed them this money. On Dec. 13,2001 Suburban Delivered to my home ( I was on automatic fill up) Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. they emailed the wrong email account for contract. Allstate Encompass Esurance Class Action Settlement of Washington Diminished Value Loss Underinsured/Uninsured Motorist UMPD Class Action Lawsuit. I am not paying them a cent after i told them to stop delivery. } Upon calling to inquire about this fee, I was informed that because I did not use enough gas (amount undisclosed, of course), I would be charged this fee, which I had never received in prior years. The Transportation Fuel Surcharge helps us to recover a portion of these transportation costs. Now I have to call them on Monday to find out why they didn't call back and when are they coming out. Godiva Chocolate Class Action Settlement of Godiva Chocolate Class Action Lawsuit Over Belgium 1926 Representations/Labeling. home Announces Favorable Verdict in Heritage Propane Partners L.P. Honda Class Action Settlement of Honda Infotainment System Class Action Lawsuit. $70 a year to inspect their own tank which takes about 5 minutes. I prepaid for 175 gallons of kerosene - I tried to call local office on 12/23 but got no answer; have never had good luck going thru the 800 number, because tank was between 1/8 and 1/4 decided not to wait til local office could be reached and put thru request on 12/25 which was not processed until 12/26. She told me $381. Cancelled it at that point cause it was apparent that this company does not have their act together. jQuery(this).addClass('active'); I payed the the amount we owed monthly. Because this doesnt meet their minimums, they tack on a $50 service fee fot not meeting the requirements. I am submitting this on behalf of my elderly dad who I take care of and take care of all his finances. Net loss for the third quarter of fiscal . They took two months to get rid of tanks and sent me a statement for my credit for gas and then charged me the EXACT amount of my credit for removal fees on tanks. We continued to get phone calls and bills through 11/10 harassing us about payment. Sure no King of Hill pride in propane here, thats for sure. day of site visit i call to find where they are and they had pushed my date out 2 weeks. I asked her how much was my bill for the fill up? | Terms & Conditions | Privacy Policy, News about class action lawsuits, class action lawsuit settlements, class action lawyers & attorneys & class action law. Years serving our customers and their communities. A special thank you to Marianne who was very supportive and friendly. Got it out and realized it,s for three years : $96.00 Min Annually for propane and $72.00 annually for the tank . I did pay the rental fee, however. I was charged $ 10.339 a gallon. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. You tell me how to go through a 200# tank every three months!? Docket (#11) MOTION to COMPEL ARBITRATION by Suburban Propane, L.P. Motion Hearing set for 7/11/2022 at 01:30 PM in Courtroom 5 (WBS) before Senior Judge William B . Similar stories that I have read here. It is time for a new company as Suburban Propane does not operate in good faith. Ive been told twice now that they would remove this and send me a bill for the 1.8 gallons they gave me! I paid $78.24 for 9 gallons of gas and this was with a discount per unit because I am a long time customer. Whitney V. Suburban Propane, L.p. Summary: This case is a class action lawsuit against Suburban Propane, L.p. for violations of breach of contract/privacy. This review was chosen algorithmically as the most valued customer feedback. If anyone has any advise what I should do please let me know.. WHIPPANY, N.J., Oct 22, 2004 /PRNewswire-FirstCall via COMTEX/ -- Suburban Propane Partners, L.P. (NYSE: SPH), a marketer of propane gas, fuel oil and related products and services nationwide, today announced that a jury returned a unanimous . I went from 1.89 per gal to now almost 4.00 per gal. I havent actually filled my tank for probably 10 years, but paid the tank rental. type : 'post', Again, please accept my compliments for your outstanding employees and their dedication to their jobs. SUBURBAN-PROPANE Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: suburban-propane. Propane is a versatile energy source that can be used []. Their dispatchers/ appointment setters/ customer service representatives are extremely inept concerning guest relations and they are in need of retraining. 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