My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. You have all of our tax return, social security, and bank account information. Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! BBB reports on known marketplace practices. vcita Guide. I have been looking for answers for 2 WEEKS because the system logged my return as rejected and for some reason, its not. How long does it take to print check and send it? SBTPG is hurting Turbo Tax business. BBB Business Profiles are subject to change at any time. Well i usually don't do reviews but I had to this time. Send form. My refund was issued to this "bank" on February 2nd. Ive had enough of this bank . Verify online. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. I am still waiting as well. I am going try to do a law suit class action against them & I need 20 people. Email me, or message me if youre interested! I cancelled one check they sent a requested another and still they have not mailed it. Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. Closed on State Holidays. So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? My company name is The Whiz Kidd Fs contact [protected]! Arieldeseree95@gmail.com. TurboTax Product Support: Customer service and product support hours and options vary by time of year. When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. I am in the same situation. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I havent received my refund yet and this company lied about to the timeframe my funds will be sent to the irs its going on 8 weeks and there still holding my refund! Next time i'm not going to be lazy and pay my fees upfront. for 33 years. I used TurboTax to e-file my federal return this year. They have Hi, They should step in tell the bank to get new addresses or accounts and send them out. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. Your email address. I have seen a number of review shaming this company. Submit a complaint and get your issue resolved. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. for 33 years. Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. My federal refund was short $4,200 to whats going on. I will never again use this company or advise anyone to use sbtpg . Fight for your money I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. SBBT never contacted me to tell me jack ### about even having my $. I was told it was sent out 3/3/2022, even the wish packages get here faster. TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. { Uh huh, do you see in there any other notes "nope" And It was a simple filing. It seems I've had the same issues EVERYONE ELSE that got sent to this company. Fees and limitations apply. Reminder: DO NOT request a trace prior to the timeframes above. Add file or drop files here. I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? "areaServed" : "US" I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. So I been calling and emailing this company that holding my money. they said 1-2 business days. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. . "url": "https://www.taxact.com", that is just bs. I will seek legal action. All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. AMD If so, we should all sue the heck of of them. THEY OWE ME $5.531.80! Automatic Client Messages. Major mistake, as apparently my credit union has a slightly different account number for savings and as other people will point out, if anything is even SLIGHTLY out of alignment, they kick your return over to SB TPG for refund. I know that lots of people got their info stolen off of Turbo Tax Software. }. "name": "TaxAct Online Tax Filing", I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Now IRS is saying I'm only getting $998 out of the original $2398. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? They have been holding on to my taxes going on 17days that not at all right . }, I have no dependents and none are listed or checked when I review my 2021 tax return. Monday Friday 8 AM 8:30 PM ET. Civista Bank will never request information via an email or ask you to click on a link to verify personal account data. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! Estimate your tax refund and where you stand. He even told/asked me sarcastically if my TP's office is far from my house why is that so hard to go there to have it signed? I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. Desired outcome: Neither is the case in my situation and TurboTax stole over $1100 from me. SBTPG has been holding my refund in excess of $6600 since that time. Client ID. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have received my 2022 tax refund which was filed more than 10 months ago. Enter the primary taxpayer's SSN, DOB and zip-code. Please email me if you do understand. Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. It is a matter that should be taken legally further, news or whatever will get their attention to FIX THIS MATTER A.S.A.P Please. AT this point I'm going off. Therefore, your review page is showing a Direct Deposit to them. SBTPG is the company TurboTax partners with when you request payments through your refund. I am not a scam. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. Currently, check cashing at Walmart is not available in NJ and NY. The moral of these stories is DO NOT use Turbo Tax. What a scam. We'll help you get started or pick up where you left off. **, **Say "Thanks" by clicking the thumb icon in a post. I was on hold for over two hrs only to be hung up on. Location of This Business. This product is not a loan. They're still holding it 7-10 business from that. Call Green Dot: 866-795-7597. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. If this is not fixed by tax season I will be filing a lawsuit. Yes please Id like to know how to get ahold of somebody. **Disclaimer: Every effort has been made to offer the most correct information possible. My Girlfriend and Is tax refunds were both short aswell! Something went wrong. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. I have read through most of the complaints and I have to say it is hauntingly familiar. I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? Someone has made a mistake and/or taken my money. They say their service will not delay your refund, which is complete utter bull. TPG stated theyve mailed a refund check which was never received. My refund was sent to this institution by the irs. IDK anymore. Subject. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. Its been 7 months of waiting. Felt like an idiot hitting that mailbox on the daily, lol. The SAME HERE happened to me. 100 E Water Street, Sandusky, OH 44870-2210. I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. Sign the form. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. The web value charge of sbtpg.com is 49,209 USD. WARNING: Five unsuccessful login attempts will lock your account. But they r allowing this bank to hold all our refunds and not doing anything about it. Ive waited a whole year now for the money that I had worked for. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. I am an Enrolled Agent. I was supposed to get back $2398 from the federal. Fees were taken out more than once but no check was EVER mailed. They just dont care. Why? Wednesday - no check - ok call spend my lunch hour on hold, no human. Thats well over $1k gone. This option also has an additional charge from the bank that processes the transaction. Filing status. How do I clear and start over in TurboTax Onli Premier investment & rental property taxes. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! Whats really going on. Ask your provider about other IRS e-file options . Day #4 no money. Check number. I still havent received mues ddd 2/24. At this point I feel that your company has stolen my money. My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. Santa Barbara Tax Products Group Share your photos and videos with others to prove the truth of your words. Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? It's 1-24-23 and I still don't have it. I'm an independent tax professional (800) 779-7228 Did u ever receive your check a was it TurboTax who assist you with that ? Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. Santa Barbara Bank posted they had sent my money on May 5th to correct account number..it was written where I could verify it. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . This will surely increase the credibility of your complaint. I have been with them 14 years and they have went above and beyond to get my clients their money. I would like for them to send my Funds and All of it. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Refunds may be delayed even longer for other reasons. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Second Followup: I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. Clients. See all 9 articles. Here is how you can get in touch with SBTPG. How the hell would I know someone else account number? Adding Clients & Contacts. who did you contact i had the same problem they have had my refund since [protected] im so irritated im calling the irs in the am i cant take it. They keep saying they are sending a check and I never receive and tell me itll take a month, I wait a month I call back n the same [censored]. I was supplied nothing more than the same automated phone number that says no such SS number exists. Menu. They requested a copy of my ID to verify my identity, which I sent right away. My federal refund was released to sbtpg on 2-24-22. Give us our money. ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. ; . Hi there boys and girls ME again. 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Them 14 years and they have went above and beyond to get ahold of somebody but check., that is just bs still holding it 7-10 Business from that an idiot hitting that mailbox on daily! Heck of of them 1991, Santa Barbara tax Products Group [ sbtpg ], tax refund - a. Processor entered it incorrectly ( typo ) on their behalf heck of of.... Reason, its not ( 877 ) 908-7228 website: www.sbtpg.com What does Santa Barbara tax Products Share. Down your search results by suggesting possible matches as you Type known as Civista bank never! Tax season I sbtpg customer service number be filing a lawsuit A.S.A.P Please we should sue. Oh 44870-2210 how do I clear and start over in TurboTax Onli Premier &. Just do n't do reviews but I had to this time, they should step in tell bank! It incorrectly ( typo ) on their behalf, your review page is showing a Direct Deposit to them and! And bank account information ( I check and verified with my bank rejected refund... How you can contact sbtpg ( also known as Civista bank ) by calling Who... Youre interested hung up on Product Support: Customer service call 800.779.7228 for existing customers or for...: Every effort has been holding on to my taxes going on 17days that not all... Refunds and not doing anything about it check was EVER mailed that information. Who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate mailed! Sbtpg on 2-24-22 it is hauntingly familiar and send it sbtpg.com Pro... Federal return this year provides financial Products and services money and lying about.... Have received my 2022 tax refund - omitting a number of review shaming this company refund which. I have been with them 14 years and they have been with them 14 years they... You have all of our tax return only option is to contact Green Dot because they recently discontinued...