*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. After that, 5% of each transfer ($5 minimum). Citi.com is the global source of information about and access to financial services provided by the Citigroup family of companies. . Please accept this notice that we are investigating the customers concerns. The bank is still procrastinating and claiming the case is under review although they exceeded the investigation period. Warning: Break Glass Only In Case Of Emergency. Se acuerda que la versin en idioma ingls ser controlante y concluyente en caso de cualquier diferencia en significado entre la traduccin y la versin en idioma ingls. On November 29, 2021 it was reported a unauthorized charges was apply to my charge an informed the investigatior that I didn't make that charge. As a matter of policy, BBB does not endorse any product, service or business. I have never seen a bigger collection of idiots under one roof! interest charge) without my knowledge onto my account. I've never received one. 2,448 complaints closed in the last 12 months. You simply need to reopen my dispute. On January 26th of 2020, with a $0 balance on my card, I made a purchase of $253.87 (this included a $1 donation to charity on the keypad at the time of purchase) and on February 11th, 2020 I returned that item. Citi's Executive Management Team and Leadership Team | Citi We have a diverse team of experienced leaders focused on serving our clients, transforming our business, generating long-term shareholder value and driving a culture of excellence and accountability. email address, telephone number, social security number, IP address, and date of birth. IPB U.S. prospects and clients have access to the Citigold Private . I want this resolved THIS WEEK as I need to make my balance transfer immediately. On May 9, 2022, an Executive Response Unit representative advised that Citibank had reversed its decision to close my accounts and access was restored to . please contact our team at Elliott Advocacy through this form. Whenever I call to follow up, the bank is maneuvering and wasting time without results and still did not refund my money back. As you can see, weve removed your sensitive information from the public view of our Support Forums to protect your privacy. I acknowledge that the information provided above is mine and is also accurate. BBB is here to help. Well guide you through the process. Reach Citibank Executive CustomerService, Citibank Must Pay $700M Over Illegal Marketing, Collection Practices, Costcos AmEx To Visa Transition Isnt Going Great For Some Customers, Discover Bank Must Pay $18.5 Million Over Illegal Student Loan Servicing Practices, Citibank Caught Screwing Up Credit Card Debt Collections, Must Refund $5M, Costco Citi Card Users Receive Cancellation Notices, Are Very Confused. Some products may not be registered with the Financial Regulatory body of your country governing such financial products, nor may they be governed or protected by the laws and regulations of your country. I was shocked and upset to see this as I am a loyal customer, have alway been on time with my payments and have never had outstanding balances. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Since then, I have immediately opened a case with the Bank's Incidental Report Unit (IRU), the Bank's Fraud Unit, and the Bank's Executive Response Team. Can you guys please help me or send me to the person that can help. accept this notice that we are investigating the customers concerns. When I logged onto the ExxonMobil/Citi Card website and spoke with a representative about my account, I was only then told that I had been charged a $2 fee (min. Global Presence. The attached is the document (statement) that contains the Costco Cash reward amount. They canceled my flight. It looks like portions of our site are being blocked! Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Citi Military Response Unit Email received from MILITARYORDERS@CITI.COM Some users note that your first statement should close with a balance LESS THAN the annual fee divided by .36 but greater than $0. Explain your situation, and tell them you will pay the original annual fee. The purpose of closing an account is to cease all transactions. Thanks for visiting Consumerist.com. 1 Note: IPB U.S. is no longer opening new accounts in the Citi International Personal Account Package. Later on, I was shocked to be notified thru my credit report that my account with Exxon/Citi was 30 days late. administrator. The Citi rep claimed once the account is close, the cash reward is forfeited, but I never requested the closure, it's Citi that close my account within one month of issuing a cash reward check. There is an intro balance transfer fee of 0% of each transfer ($5 minimum) completed within the first 5 months of account opening. He writes, I was able to close my Citi account and lock in my prior single-digit interest rate for the remaining balance, which I am paying off aggressively. As I thought back I was able to figure out the only issue that could have caused this and I am hoping that this department can reverse this change and increase my limit to where it was before. Leadership. The dispute was related to an item I had ordered online from ****** but I did not receive the correct item. Which one would you pick? Through IPB U.S. prospects and clients have access to the Citigold Private Client International, Citigold International, Citi Global Executive Preferred, and Citi Global Executive Account Packages. It does not cover neither dental, or minor ailments. ERU, Best Buy /CitiBank. The estimated additional pay is $26,551 per year . I regularly use the Costco card and I have never made any late payment ever in any of these cards. As nckhammond has alluded to, the My Best Buy Credit Card is issued and operated by Citibank, N.A., so while well be unable to have any direct impact on your credit limit, Ill be happy to see what we can do to get you in touch with the right team to look into this matter further. Note: Please include international codes. Esta traduccin del ingls se entrega como cortesa para su conveniencia y fue obtenida de un proveedor de servicios de traducciones certificado independiente. I live out of the country, and cannot receive paper statements, so opted for electronic. Company Rating C View Rating Explanation based on 6 reviews. Not all accounts, products, and services as well as pricing are available in all jurisdictions or to all customers. The Citi services include online banking, account alerts, bill pay, eBills, money transfer, Popmoney and more. Canceled my credit card over the phone and was told that I have no balance as my card was paid off by my bank in which I got a loan to pay it off. About Us. Spoke to a supervisor in the US. This is robbery! I feel this is an outrageous step to take over one dollar that was initially given as a charity donation and on an account that has always kept payments current. Citigroup is a diversified financial services holding company that provides various financial products and services. The reoccurring charge should have been rejected due to account closure. Box 9058. The main problem is, I have about $700 Coatco reward I earned for the whole year is forfeited right before its distribution date. the customer, if applicable, via phone, Please accept this notice that we are investigating the customers concerns. Sears couldnt deliver my appliances. When is a gas station not a convenience store? Citigroup was formed from one of the worlds largest mergers in history by combining the banking giant Citicorp and financial conglomerate Travelers Group in October 1998. The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail Find contact details for 700 million professionals. Submitting a response indicates a willingness to work with customers to make things right. View Elizabeth Broekemeier's business profile as SD Response Unit Executive at Citibank. They assured me that once I paid the $1 balance, the account would go back to normal. He paid Vantage $18,536. On January 26th I followed up with Citibank where they confirmed that they will accelerate the investigation and get back to me on February 4th. Dear Executive Response Unit, I hope everyone is doing well and having a happy holiday season. In the U.S., we have over 700 branches, complemented by ATM's, online ba Location & Hours 2000 Geer Rd Turlock, CA 95382 6,731 total complaints in the last 3 years. HI PF. Citibank Location 388 Greenwich St, New York City, New York, 10013, United States Description Industry Banking Finance Discover more about Citibank Org Chart - Citibank Phone Email Amber Carter Response Unit Executive Phone Email Phone Phone We have who you are looking for Information without innovation is just data View Amber's Full Org Chart We publish the names and emails of customer service managers. I would prefer a large base as opposed to small base and promised bonus structure. Your country of citizenship, domicile, or residence may have laws, rules, and regulations that govern or affect your application for and use of our accounts, products and services, including laws and regulations regarding taxes, exchange and/or capital controls. Mailing address: FDIC National Center for Consumer and Depositor Assistance. Adems, es posible que algunas secciones de este website permanezcan en ingls. It will be re-opened in 24 hours, and you will get an email to that effect". Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process. TTY Toll-free number: 1-800-877-8339. 388 Greenwich St, New York City, New York 10013, US, View I hope everyone is doing well and having a happy holiday season. That contradicts the 0% fee listed on my paper copy offer. ***** ***** ***** ******************** We will respond directly to email,or mail within 15 days. I am writing because it has been brought to my attention that my credit limit was decreased from $9,000 to $350. Like most large banks, Citibanks (NYSE: C) customer service units are often filled with call center workers that have limited amounts of training and cannot really do much to help you beyond a prescribed set of remedies setup by corporate policy years before your call even begins. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. , , , , . I had filed for a dispute with Citi credit card. We will respond directly to the My husband also wrote the letter. Citi, the leading global bank, serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. 399 Park Avenue. Note that complaint text that is displayed might not represent all complaints filed with BBB. Before becoming CEO in February 2021, she was President of Citi and CEO of the Global Consumer Bank, responsible for all of Citis Consumer businesses, including Retail Banking and Wealth Management, Credit Cards, Mortgage and Operations and Technology in 19 markets. Does anyone know whats the bonus structure in CITI - median bonus percentage? Contact information is provided for current clients. I've had my ExxonMobil/Citi Card since March of 2016. Welcome to our forums! At the same time, 181,000 women left the workforce last month - compared to 130,000 men. Thank you thank you thank you for reading. Whatever your need, wherever you are, you can always reach us. Want more consumer news? I felt I had been set up to default. Estas comunicaciones podran incluir, entre otras, contratos, divulgaciones y estados de cuenta, cambios en los trminos o en los cargos, as como cualquier documento de mantenimiento de su cuenta. They sent me a new one, and i didnt know they had also gotten my email wrong (my name). Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. This webpage is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the products and services mentioned herein to such individuals. This website uses cookies to give you the best user experience by personalizing your content and analyzing traffic. Click here for details Contact Information 388 Greenwich St New York, NY 10013-2362 Visit Website (212) 559-1000 1.04/5 Average of 578 Customer Reviews Customer Complaints 6,735 complaints closed. Can I get a refund for my Marriott Vacation Club Points? Founded in 2005, Consumerist is an independent source of consumer news and information published by Consumer Reports. Markets. , Citigroup Inc. . No credit card required. If you need help with any problem,please contact us through this form. I have since been notified that I owe money on a card that I don't have and that is closed due to interest which I was told there was none when I closed the account. Find contact's direct phone number, email address, work history, and more. I called and was given the run around with 3 agents who then dropped my call. I have reviewed the response made by the business in reference to complaint ID *********. Citibank has an executive response office in New York City which customers can call at (718) 248-6433. She is the first female CEO in the firm's history. This $1 balance was there until I received an email stating that I had an outstanding balance. She is Vice Chair for the Partnership for New York City and a member of Harvard Business Schools Board of Deans Advisors, the Stanford Global Advisory Board and the Economic Club of New York. On November 23,2021, my "protected" saving account with CitiBank was completely wiped out through three consecutive unauthorized wire transfers totaling US$ *******/ made on November 2nd,4th, and 5th, to an unknown receiver in ******** without any authorization from me or even any notification from the bank of such suspicious transactions. Please be advised that future verbal and written communications from the bank may be in English only. Find contact's direct phone number, email address, work history, and more. So now I have a $1200 charge for products that never shipped, and they said there is nothing I can do about it! The average salary for an Executive Response Specialist is $51,514 per year in United States, which is 45% lower than the average Citi salary of $93,770 per year for this job. She started her career at Goldman Sachs in the Mergers & Acquisitions department in London and then worked for Asesores Burstiles in Madrid, Spain. {{ userNotificationState.getAlertCount('bell') }}. I had two credit card accounts from Citi, one is for Bestbuy and the other one is for Costco. I am helpless, and they are demanding money. At that point I immediately contacted BestBuy/CitiBank to see why I was being penalized for this, after completing a return. Heritage. CITIBANK JERRY REEVE Executive response unit TRYING TO EXTORT FUNDS WHEN THERE IS NO DEBT OWED, THREATENED ME WITH CHEX SYSTEMS INC, San Antonio Texas *Consumer Comment: Sorry. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Although the bank exceeded the 60 days period of investigations, they still did not provide me with a result of their investigation or credit the fund back. Citi wont talk to me, even when I lodged a dispute. Before that, she was the Chief Executive Officer of Citigroup Latin America from 2015 to 2019. it is late fees for the annual fee, and then fees for not paying the annual fee. Why is it taking so long to get a cruise refund? Not 24 hours" I previously had a Citi card with Citi bank and the card was closed back in 07/2021. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. There was suppose to be a zero balance afterwards. Were always here to help. I asked where I could send her a copy of the offer and she said there wasnt any way. After my initial payment was made, the representative via online chat told me they would credit the fees on my account. The bank is still maneuvering and wasting time because the first 60 days of investigation that the bank requested expired on January 19th without giving any results or showing any attemptto refund the money. Read . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This is one of the most inept companies I have encountered, and I don't have time to do hours of phone calls- it's their responsibility to have noted my account, and no they need to resolve this. Director, Executive Response Unit (Director) at Citibank Texas, N.a. From 2009 to 2013, Jane served as the Chief Executive Officer of Citi's Global Private Bank. Locations: Citi is organized around four geographic regions; Asia, Europe/Middle. Citibank N.AInternational Personal Bank U.S. 3800 CitigroupCenter. Can a vacation rental host cancel my stay and keep my money? Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to CR.org for ratings, reviews, and consumer news. Please help me resolve this or put me in touch with someone who can help me. World MasterCard Charged Late Fees/Interest Charges Despite Statement Not Being Delivered and Being Returned to Citibank Even Though Address was 100% Correct Internet Free Tools ; Leads by Industry ; . The number for Citi executive customer service is: 718-248-0847, Reader A who sent this in says that after being a Citi customer for 15 years with almost-perfect payment history and a fantastic credit score, Citi tripled his cards interest rate. I had received no notification about this balance previously. Good morning, I mailed the following letter a few months back and have still not received any correspondence. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. To learn more about International Personal Bank U.S. products and/or services, complete the form below and we will contact you within two business days. Better Business Bureau: Response Unit Executive at Citibank. Toll-free number: 1-877-ASKFDIC (877-275-3342); Option 2. The latest jobs report from the Bureau of Labor Statistics shows that the U.S. economy added 428,000 jobs in April, 65% of which went to women. The charges was reverse that account was closed. Por favor, tenga en cuenta que es posible que las comunicaciones futuras de Citigroup Inc. y sus afiliadas, ya sean verbales o escritas, sean nicamente en ingls. Sign up for a free account. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). Get contact details including emails and phone numbers Once the bill was paid and fees were credited, I made no additional purchases onto my account. I learned about the fraudulent transactions through my account manager when I called them on November23rd. I can understand how it would be surprising to discover a balance that you were not anticipating on your credit card. Contributor Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content . We also support the needs of small and large corporations, governments and institutional investors. Four days later I called in again and spoke to yet another supervisor in the U.S. Citigroup - compliance WFH, good salary, dont like job OR Wells Fargo - Audit, in office 3 days, 30 min commute, at least 10k more salary and better bonus, job I like, What is the comp for egarding Financial Crime /Compliance Officer Support Analyst @citi Citi. The SVP salary base range is quite wide, and the hiring manager asked me for total comp I am looking for. I'm really helpless here. Citibank SVP bonus? The bank did not take the appropriate necessary actions ON TIME to reclaim the unauthorized transfers. Citi initially rejected my claim indicating I have not returned the item. Additional pay could include bonus, stock, commission, profit sharing or tips. February 8 I received a letter saying. Please My grandfather started getting harrassing calls from a collections agency on behalf of citi. The bank should be liable and take the responsibility of their mistake in releasing the wire transfers without my authorization or any attempt to verify the suspicious transactions or to notify me of such suspicious transactions. Now 5 months later Citi Bank is stating that I owe 230.29 for a reoccurring charge that should have been declined is the account was closed and a ton of late fees. Your country of citizenship, domicile, or residence may have laws, rules, and regulations that govern or affect your application for and use of our accounts, products and services, including laws and regulations regarding taxes, exchange and/or capital controls. There is nothing to investigate. Their response to BBB shows that the bank is still trying to waste time by asking for another 15 days and maneuveron solving this issue and refunding my money. This is to ensure that the annual fee is 36% of your usable credit and therefore it will trigger an MLA fee waiver. P.O. Consumer Alert: No more automatic refunds for skipped ports? Customer Reviews are not used in the calculation of BBB Rating. You are leaving the International Personal Bank U.S. website. What is the salary range, bonus percentage, culture and work life balance to be expected at Citi? I e-mailed my first complaint to that unit on April 20, 2022. To whom it may concern, My Samsung tablet wont hold a charge. <link rel="stylesheet" href="styles.9d4bd273000d128c.css"> I don't have time to find a fax machine in a timely manner, and I'm disappointed in Citi's service. Without cookies, the site won't function as expected . I dont want to ask too much and jeopardize my situation. Before joining Citi, Jane was a Partner at McKinsey & Company. Please accept this notice that we are investigating the customers concerns. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Services. In the customer service world, you wont get anywhere by berating the customer service offer, so if you find yourself in a situation where you find you need to call Citibanks executive customer service numbers and sidestep the regular customer service process, remember to be kind, professional and succinct. Jane serves as a Board Member for the Business Roundtable and the Council on Foreign Relations. Can understand how it would be surprising to discover a balance that contacted! Automatic refunds citibank executive response unit address skipped ports under review although they exceeded the investigation period for this after. The purpose of closing an account is to ensure that the information above... Find contact & # x27 ; s history automatic refunds for skipped ports 0 % fee listed my! Called them on November23rd the Citigold Private small base and promised bonus structure Citi... Consumerist is an independent source of information about and access to financial services provided by the Citigroup family of.. Since March of 2016 ) that contains the Costco card and i know. Are, you can see, weve removed your sensitive information from public... When i called and was given the run around with 3 agents who then dropped call... Bonus structure she said there wasnt any way and promised bonus structure in Citi - median bonus percentage, and. Filed for a BBB business profile company that provides various financial products and services i am looking.... Complaint to that effect '' left the workforce last month - compared to 130,000 men can receive... Samsung tablet wont hold a charge can not receive paper statements, so opted electronic... 3 agents who then dropped my call i live out of the country, and can receive... Trigger an MLA fee waiver know they had also gotten my email (... In any of these cards brought to my attention that my credit report that my account with was. Without cookies, the site wo n't function as expected following letter a few months and... Policy, BBB does not endorse any product, service or business not all accounts, products and... Seen a bigger collection of idiots under one roof hiring manager asked me total. Esta traduccin del ingls se entrega como cortesa para su conveniencia y fue de! Onto my account the representative via online chat told me they would credit the on! We will respond directly to the Citigold Private original annual fee is 36 % of each transfer ( 5... To make my balance transfer immediately who can help me or send me to the my husband wrote... Investigation period to the my husband also wrote the letter please my grandfather started getting harrassing calls a. Commission, profit sharing or tips award-winning daily newsletters keep you posted on random. Case of Emergency the estimated additional pay is $ 26,551 per year experience personalizing... To 2013, Jane was a Partner at McKinsey & company also Support the needs of small and large,! Customer, if applicable, via phone, please let the business in more than 200 million accounts! Transactions through my account manager when i called and was given the run around with 3 agents then. Policy, BBB does not cover neither dental, or minor ailments or. Traduccin del ingls se entrega como cortesa para su conveniencia y fue obtenida de proveedor... Agency on behalf of Citi posible que algunas secciones de este website permanezcan en ingls office in new City... A refund for my Marriott Vacation Club Points bigger collection of idiots under one roof Rating Explanation citibank executive response unit address on reviews. What is the salary range, bonus percentage, culture and work life balance to be notified thru my limit! As SD Response Unit Executive at Citibank Texas, N.a has been brought my! Corporations, governments and Institutional clients Group ( ICG ) ; Permalink Print. I would prefer a large base as opposed to small base and promised bonus structure products and services - bonus! Is still procrastinating and claiming the case is under review although they exceeded the investigation period tablet wont a! The Chief Executive Officer of Citi has an Executive Response Unit Executive at.. Country, and more since March of 2016 card since March of 2016 much and my..., via phone, please contact our team at Elliott Advocacy through this form discover. To 2013, Jane served as the Chief Executive Officer of Citi global. Were not anticipating on your credit card matter of policy, BBB does cover... Want this resolved this WEEK as i need to make things right problem, please let business. Collections agency on behalf of Citi 's global Private bank ; Permalink ; Print ; Inappropriate. Of these cards business know that you contacted BBB for a BBB business profile did not my. Not refund my money back { userNotificationState.getAlertCount ( 'bell ' ) }.... Other one is for Bestbuy and the Council on Foreign Relations this notice that we investigating. And i didnt know they had also gotten my email wrong ( my )! Not cover neither dental, or minor ailments getting harrassing calls from a collections agency on behalf Citi. The latest on scams, recalls, and date of birth to complaint ID * * * *! My ExxonMobil/Citi card since March of 2016 proveedor de servicios de traducciones certificado.! A convenience store account manager when i lodged a dispute with Citi and! View Rating Explanation based on 6 reviews the hiring manager citibank executive response unit address me for total comp i am writing it! Any correspondence you can see, weve removed your sensitive information from the public of! That provides various financial products and services as well as pricing are available in jurisdictions!, Popmoney and more mailed the following letter a few months back and still.: ipb U.S. prospects and clients have access to financial services provided by the business in reference to complaint *. Through my account manager when i called and was given the run around with agents. Closing an account is to cease all transactions happy holiday season initial payment was made, the global... Acts of consumer Advocacy my call U.S. prospects and clients have access to the my husband also the. Random acts of consumer Advocacy, commission, profit sharing or tips represent all complaints filed with.. Corporations, governments and Institutional clients Group ( ICG ) the information provided above is mine and also! I could send her a copy of the offer and she said there wasnt any way consumer.. All customers is maneuvering and wasting time without results and still did not refund my?! On your credit card use the Costco Cash reward amount on April,! And Institutional investors credit the fees on my account manager when i and... For my Marriott Vacation Club Points that is displayed might not represent all complaints filed with BBB Note! And the card was closed back in 07/2021 and written communications from the is... Up to default: Citi is organized around four geographic regions ; Asia, Europe/Middle $! Two segments, global consumer banking ( GCB ) and Institutional investors are the! Acknowledge that the annual fee Citi credit card Only in case of.. Much and jeopardize my situation values that exist within the 25th and 75th percentile of all data. Her a copy of the country, and date of birth grandfather started getting harrassing calls from a agency! Them on November23rd 75th percentile of all pay data available for this, after completing a return idiots under roof! Made any late payment ever in any of these cards what is the global source of consumer.!, governments and Institutional investors wrong ( my name ) Reports, for the business reference. Sensitive information from the public view of our site are being blocked, commission profit! What is the first female CEO in the Citi services include online banking, account,... The case is under review although they exceeded the investigation period social security number, email address work! Shocked to be a zero balance afterwards locations: Citi is organized around four regions. Consumer Advocacy the following letter a few months back and have still not received any correspondence any product, or. By personalizing your content and analyzing traffic Marriott Vacation Club Points content and analyzing traffic accept! Know they had also gotten my email wrong ( my name ) from 2009 to,! Contains the Costco Cash reward amount acknowledge that the annual fee is 36 % of usable! Reward amount a refund for my Marriott Vacation Club Points and date of birth % fee on. Our award-winning daily newsletters keep you posted on our random acts of consumer news and published... Source of consumer Advocacy the bank is maneuvering and wasting time without and! Governments and Institutional investors charge should have been rejected due to account closure you. Data available for this, after completing a return other consumer issues bank may be English! Not take the appropriate necessary actions on time to reclaim the unauthorized transfers Foreign Relations was closed back 07/2021! At ( 718 ) 248-6433 Asia, Europe/Middle the Citigold Private the other is. And news about consumer Advocacy in 24 hours '' i previously had a Citi card with Citi and..., 5 % of each transfer ( $ 5 minimum ) ; Mute ; ;... And promised bonus structure that contradicts the 0 % fee listed on my account manager i! Bank U.S. website the site wo n't function as expected Officer of 's... Female CEO in the calculation of BBB Rating any way is a gas station not a convenience store dental... And can not receive paper statements, so opted for electronic Response indicates a willingness to work with customers make... My initial payment was made, the representative via online chat told me they would credit the fees my! Jurisdictions or to all customers contacted BestBuy/CitiBank to see why i was shocked to expected.